End User Technology Services (EUTS) Manager- Hyderabad

Hyderabad, Telangana, India

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Position Summary

Position summary

End User Technology Services (EUTS) Manager, Architecture & Engineering Solutions

Deloitte Technology & Infrastructure (T&I) is the engine of the Deloitte network.  Our professionals reach across disciplines and borders to develop and lead global initiatives.  We deliver strategic programs and services that unite our organization.

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

This Manager will lead and participate in the architecture and engineering efforts for end-user platform solutions for the Deloitte US firms. They will ensure the delivery of these solutions with minimal impact on end-users and further supporting our goal of technology eminence.

Work Location: Hyderabad

In this role, you will:

·       Deliver an optimized productivity platform and exceptional digital experience (Desktop/laptop hardware configuration, OS platform upgrades, productivity software & hardware solutions, end-user management, client software deployment & imaging design and engineering.)

·       Be responsible for delivering a highly optimized, stable and productive workstation experience.

·       Understand the business environment, customer needs and anticipate future technological demands.

·       You will also manage vendor relationships to troubleshoot issues and provide support and service to end users.

·       Protect the desktop environment by evaluating and determining how to react to security alerts, vulnerabilities, and industry risks.

·       Leverage advanced workstation analytics, develop proactive solutions, and ensure comprehensive compliance using multiple enablement systems and tools.

·       Enforce service levels and service offerings for end-user computing, including technology platforms, distribution, and deployment. You will approve and enforce processes and procedures for end user software technology platforms, distribution, and deployment.

·       Provide Endpoint solutions to meet client/business requirements, coordinate testing, and production deployment of solutions.

Required Skills

Windows Administration

  • Experience should involve reviewing and running software installs and system configurations, deploying software and policies, creating & testing scripts, troubleshooting and use of deployment/management systems within an end user environment.
  • This role also requires experience in creation & review of documentation and processes and proven capabilities in technical writing

·       Advanced knowledge of Windows, Mac, Linux OS, including life cycle management and root cause analysis using advanced diagnostic tools such as Windows Sysinternals Suite etc.

·       Understanding of systems-based management/monitoring/endpoint protection software such as SCCM, Privilege Management and Nexthink.

·       Understanding of how Group Policy and Preferences work in OS environments.

·       Knowledge and understanding of virtual workstation environments.

·       Knowledge of Scripting and Packaging Languages (Primarily PowerShell, additional knowledge of other scripting like Python, SQL will be helpful).

Linux Administration

·       Understanding of the workstation imaging process and how it is implemented in domain & modern managed environments.

·       Subject Matter Expert(L3) in Ubuntu 22.04 or higher OS versions.

·       Excellent BASH, SHELL & PYTHON scripting experience.

·       Experienced in OS customization/application packaging with Ubuntu 22.04 or higher versions.

·       Knowledge of Ubuntu OS deployment in a BigFix, Landscape, HPDM/HPCEM management environment.

·       Expert in Ubuntu OS terminal commands. 

·       Knowledge of benchmarking standards for Linux OS with expertise in BIS benchmarking for Ubuntu.

  • Hands-on experience on ticketing tools like ServiceNow is a must.
  • Excellent documentation skill with expertise in technical documentation [Configuration, Process flows, Knowledge Management].
  • Expertise in vulnerability management & remediation in a linux endpoints environment.
  • Bachelor’s/Masters in Computer Science with 10 years of experience in a technical IT role with 7+ years of relevant experience
  • Ability to both, work independently and with a team
  • Ability to prioritize and work on multiple projects in parallel
  • Strong collaboration skills to work with multiple team members towards development objectives
  • Demonstrate competencies based upon prior projects, sharing methodology and frameworks used
  • Strong problem-solving skills with limited oversight

Qualifications

Basic understanding of below Technologies is desirable

  • PowerShell & SQL scripting
  • SCCM & Intune
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 326361