Deloitte Global Consulting Services
Business Area: Global Consulting Services
Pillar: Delivery
Sub-Pillar: Ascend I&T
Role Title: Technology Platform Manager
Career Level: Manager
About the team
Global Consulting Services (GCS) works globally across practices and borders to support Deloitte’s Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T) businesses. The team is focused on offering our clients and people the global experience that’s essential in today’s world. Through GCS, we provide innovative solutions for cross-cultural, cross-border challenges our teams may encounter around the world. Leveraging leading-edge tools, methods, and resources, we deliver top-notch services that are applied locally while staying true to our global brand and core values.
Within the Global Consulting Services, the Delivery pillar supports and works with Deloitte Firms to standardize delivery capabilities across their offerings to provide a consistent experience and higher quality to our clients and proactively manage the increasing complexity and lower the risk in our business. The team drives standardization during scoping, estimation, and delivery. The Ascend team is part of Delivery pillar and works jointly with the US Ascend Program team. The team’s key goal is bringing together the best of our firm’s delivery assets and capabilities to our global network through an integrated delivery platform, thus helping our consulting practices achieve consistently high-quality delivery performance.
Overview of the role
The Technology Platform Manager collaborates with product management and other cross functional project team leads to plan and oversee the application management (build, deploy, operate, and support functions) of Ascend Integrated Gateway, Suites, and associated assets. With a mandate to accelerate globalization of the platform, the platform team needs to fill a technology platform manager role to be part of the global platform technology team and partner with program stakeholders on program delivery. The role will require managing a team, active engagement with cross-functional teams, Member Firm (MF) stakeholder management, execute within the SAFe framework, and bring stakeholders together to align technical delivery and release plans.
Key responsibilities
• Collaborates with cross-functional teams including Product, Architecture, Engineering, DevOps, and other global teams to shape and support the SDLC execution
• Become an integral part of the Global Ascend technology team, and support team leaders in developing a comprehensive technology release plan to globalize Ascend Integrated Gateway and related tools and technologies
• Proactively engages with Global Technology and MF ITS teams including DevOps, reliability engineering, infrastructure/cloud to ensure technology standards around SSDLC including Cyber (code scans, 3rd party penetration testing), business continuity and disaster recovery, performance testing, and other technical compliance readiness activities are planned and executed across the product development lifecycle
• Contributes to the development of processes and controls to ensure system operations and reliability
• Works closely with the global enablement team on the definition of end user support model (L1-L4) and participates in remediation activities during system failures
• Manages O&M (minor) releases independently to ensure timely response to end user needs
• Manages a small team to manage platform delivery, O&M, and other technology related projects to support the program
• Manage global stakeholder engagement and communications across multiple time zones across APAC, EMEA, and North America
• Manages scope, budget, and timelines
• Proactively identifies and manages project related risks and issues; works with the team on mitigation strategies
• Collaborate with Enablement Leads, Program PMO, and GCS teams to gather updates, align on priorities, and ensure seamless execution of initiatives
• Act as a trusted advisor to stakeholders, providing clear and concise updates, insights, and recommendations
• Facilitate cross-functional meetings and discussions to ensure alignment and resolve any operational roadblocks
Requisite core skills
• Experienced in leading a cross-functional global team in planning technology delivery roadmap and executing the plan towards the technology deployment across the lifecycle environments
• Proficient in technical project management of enterprise scale cloud implementations. Experience with SAFe methodology, Agile framework from planning to delivery, certification is a plus
• Understands and experienced with emerging technology concepts such as Azure CoPilot, ReAct/Angular UX frameworks, RAG, LLMs/SLMs, MCP, Python AI libraries to have an engaging conversation with technical teams and influence planning
• Fluent in engaging with technology counterparts to proactively identify and address technical issues, engage with technology vendors, cloud service provides as issues are escalated and work towards resolution
• Understanding and prior experience leading technical projects with cloud services, data analytics, and business intelligence tools such as MS Fabric, Snowflake, DataBricks, CosmosDB, Vector DBs, Graph DBs, Alteryx, PowerBI, Tableau
• Experience in leading projects with Container based and microservices architectures, federated data hosting, complex API/Integration Services oriented architectures is a strong plus
• Understanding advanced DevOps tools- CI/CD pipeline orchestration, AI/ML OPs, GitHub, Azure Monitor is a strong plus
• Prior to product management, software engineering, or business analysis is a plus
Professional Skills
• Proactive, self-motivated, ability to work independently with minimal guidance and manage multiple projects
• Strong analytical, problem-solving, and critical thinking skills
• Exceptional attention to detail, responsiveness, and strong track record of executing high-impact initiatives
• Strong core consulting skills – i.e. research, financial analysis, business writing, including logical data structuring and proficiency in storyboarding techniques to derive meaningful insights
Qualifications, experience, work location, and timing
We are looking for a passionate, high energy, and self-motivated individual who is accustomed to working independently and collaboratively on small and large projects in a close-knit team.
• A degree in engineering or STEM
• Strong track record in leading and managing enterprise scale technology projects
• Work experience: 9+ years of relevant experience
• Location: Hyderabad/Bengaluru
• Comfortable working with team members and stakeholders across geographies and time zones
• Work hours: 11:00 AM – 8:00 PM or 02:00 PM – 11:00 PM (expected to be flexible with time zones)
• Working from office: The individual is expected to come to office at least 2 days a week as per the ‘work from office’ schedule