Manager – Executive Assistant-Deloitte Support Services India Private Limited

Do you enjoy team management? Does service delivery along with people management seem like a role you are cut out for? Then this may be the perfect opportunity for you! The Manager will work with the USI Talent CoE Lead to provide local management support to the team. The Manager will lead the USI LSA team to deliver agreed administrative and transactional services to the AU Firm and will assume responsibility for the quality and service delivery produced by the USI LSA team. The USI LSA Manager will be accountable for the service delivery of several key processes, requiring a high degree of engagement with the USI LSA team members; effective team management, people management skills, and the ability to build strong relationships with the stakeholders. Join our team of dedicated enabling area professionals in Deloitte US’ organization in India (USI) who support global teams.

We are looking to recruit outstanding individuals to become a pivotal part of our LSA Team within Talent CoE Hyderabad office. The role will be of interest to those who have a positive attitude, willingness to learn and good organisational skills. Ingenuity, resilience, and integrity, with an ability to use your own initiative to resolve problems quickly will be key to success in this role. This Manager role will be responsible for the day-to-day deployment of a team of Admin Assistants, including supporting the implementation of a support strategy, recruitment, performance coaching, building community, learning & development.

Work you’ll do

As a manager, you will be responsible for:

• Responsible for overall service delivery for process delivered from USI
• Helps define/refine KPIs, benchmarks, and objectives, where needed
• Review and implement the iRPM process consistently across the team
• Moderate and support R&R program and implement consistently across the team
• Reskilling strategy – align the team on the skills that are required to sustain performance in the long term
• Define clear business objectives and desired outcomes to guide own work and the work of others
• Create an environment that builds accountability for and commitment to meeting objectives
• Identify and solve problems objectively using analysis, experience, and judgment
• Understand and apply quality assurance and risk management procedures in all areas of work performed
• Drive adherence to all risk management and quality assurance tools and ensure that all deliverables meet Deloitte standards
• Ensuring that all the deliverables are dealt in line with the terms and SLAs as agreed with the AU stakeholders
• Proactively managing business demand, reviewing resource allocations accordingly and ensuring smooth service transition of additional work
• Conflict resolution and ability to influence & negotiate with senior stakeholders
• Building strong relationships with key client PAs alongside clients, Partners, Directors and staff as required
• Enhancing and championing national working policies and practices
• Evaluating, developing, and implementing productivity metrics for the business clearly outlining the individual and team utilisation
• Proactively discuss with the stakeholders of the highs and lows of the productivity cycle and provide suggestions to effectively manage the same
• Making decisions for the efficient delivery of daily operations. Reporting and management of potential key issues for our client, identification of risks and making relevant recommendations to address them
• Managing attrition and planning for contingencies
• Take responsibility for keeping up to date with relevant policy, legislative and process developments; ensuring that knowledge and experience is shared with the team to increase their knowledge, skill, and competence within the role
• Demonstrate and create a culture of open, proactive, transparent communication between the USI teams/management and the AU stakeholders

The key skills required:

• Strong team management, people management and performance management skills are essential within an Admin Assistant domain
• 12+ years of relevant experience, with minimum of 6+ years in people management
• Strong relationship building skills
• Strong communication skills and the ability to interact with professionals at various levels
• Experience of handling large number of direct reports from different work streams and coordinating with various teams to deliver exceptional results
• Manage conflicting priorities and support a culture of change and continuous improvement
• Proven success as a high-performing team leader with ability to manage multiple activities simultaneously
• Strong mentoring and coaching skills
• Ability to anticipate and understand client issues and needs
• Previous working experience in Admin Assistants domain is desirable
• Experience of working in highly effective service delivery model
• Conflict resolution
• Strong matrix/data management with good analytical skills

·       Demonstrable organisational skills, managing multiple team members and stakeholders.

Qualifications:

• Any Graduate with 12+ years of experience

·       Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).

• Strong written and verbal communication skills; ability to draft own correspondence

Work Location: Hyderabad

Work Timings: 6:30 a.m. to 3:30 p.m. | 5.30 a.m. to 2.30 p.m.

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.  

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.