Global Consulting Services - Integration and Operations Support- Senior Consultant
About the team
Global Consulting Services (GCS) works globally across practices and borders to support Deloitte’s Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T) businesses. The team is focused on offerings our clients and people the global experience that’s essential in today’s world. Through GCS, we provide innovative solutions for cross-cultural, cross-border challenges our teams may encounter around the world. Leveraging leading-edge tools, methods, and resources, we deliver top-notch service that is applied locally while staying true to our global brand and core values.
Within Global Consulting Services, the Delivery pillar leads and empowers Member Firms and other Global areas to drive service delivery transformation and improve client delivery quality and efficiency.
Overview of the role
The Delivery Platforms (Ascend) sub-pillar Integration & Operations support will play a pivotal role wherein the professional will help drive efficiencies and collaboration across all Enablement workstreams by developing standards (status reporting, stakeholder read-outs, etc.) to streamline processes and drive operational excellence to support seamless delivery of enablement initiatives.
Key responsibilities
Collaboration and Team Integration
- Act as a central point of coordination across all Enablement teams, the Program PMO, Ascend wider teams, and GCS teams to ensure alignment and smooth communication.
- Foster collaboration across teams by facilitating regular updates, sharing insights, and ensuring consistent messaging.
- Support the integration of teams by aligning priorities, resolving operational challenges, and driving a unified approach to enablement initiatives.
Operational Support
- Provide operational support to Enablement teams, ensuring they have the tools, resources, and processes required for successful delivery.
- Coordinate with the Program PMO to align on timelines, deliverables, and key milestones for enablement initiatives.
- Assist in preparing executive messages, updates, and stakeholder communications to ensure consistent and impactful messaging across the program.
Process Standardisation and Reporting
- Develop and implement standards for status reporting, stakeholder read-outs, and operational workflows to streamline processes and drive efficiency.
- Create and maintain reporting frameworks to track progress, performance, and key metrics across enablement initiatives.
- Ensure reporting processes are accurate, efficient, and aligned with the strategic goals of the Ascend Program.
Coordination with Stakeholders
- Collaborate with Enablement Leads, Program PMO, and GCS teams to gather updates, align on priorities, and ensure seamless execution of initiatives.
- Act as a trusted advisor to stakeholders, providing clear and concise updates, insights, and recommendations.
- Facilitate cross-functional meetings and discussions to ensure alignment and resolve any operational roadblocks.
Continuous Improvement
- Leverage feedback and lessons learned to refine operational processes and frameworks, ensuring continuous improvement.
- Identify opportunities to enhance collaboration and team integration, driving innovation and operational excellence.
- Stay informed of best practices and emerging trends to optimize workflows and enablement processes.
Requisite core skills
Reporting Development & Process Optimization
- Proven experience in developing and maintaining reports and reporting solutions, with a focus on streamlining processes and improving efficiency.
- Demonstrated success in streamlining reporting processes and implementing automation solutions.
Technical Skills & Data Visualization
- Strong technical expertise in Tableau and Power BI, with the ability to design, develop, and maintain dashboards that provide actionable insights.
- Advanced skills in Microsoft Excel and other reporting tools, with experience in automation and workflow optimization.
- Strong understanding of data visualization best practices and the ability to create user-friendly dashboards for diverse audiences.
- Familiarity with reporting requirements and workflows in a global or matrixed organization, preferably within a transformation program like Ascend.
Data Analysis & Troubleshooting
- Proficiency in data analysis and troubleshooting, with the ability to identify and resolve data issues to ensure reporting accuracy.
- Experience troubleshooting data issues and maintaining reporting tools in a complex organizational environment.
Analytical & Problem-Solving Skills
· Excellent problem-solving and analytical skills, with the ability to interpret data and provide meaningful insights.
Stakeholder Engagement & Collaboration
· Effective communication and collaboration skills, with the ability to work closely with stakeholders to gather requirements and deliver tailored solutions.
- · Proactive, self-motivated, ability to work independently with minimal guidance and manage multiple projects
- · Strong analytical, problem-solving, and critical thinking skills
- · Exceptional attention to detail, responsiveness, and strong track record of executing high-impact initiatives
- · Strong core consulting skills – i.e. research, financial analysis, business writing, including logical data structuring and proficiency in storyboarding techniques to derive meaningful insights
Qualifications, experience, work location, and timing
We are looking for a passionate, high energy, and self-motivated individual who is accustomed to working independently and collaboratively on small and large projects in a close-knit team.
- Work experience: 6+ years of relevant experience
- Master's Degree
- Strong track record in reporting, data analysis, or business intelligence roles.
- Comfortable working with team members and stakeholders across geographies and time zones
- Work hours: 11:00 AM – 8:00 PM or 02:00 PM – 11:00 PM (expected to be flexible with time zones)
- Hybrid working: The individual is expected to come to the base office location at least 2 days a week as per the hybrid plan
About Deloitte
“Deloitte” is the brand under which independent firms throughout the world collaborate to provide services in a geographic area. These firms are members of Deloitte Touché Tohmatsu Limited DTTL, a UK private company limited by guarantee. With 260,000+ people in over 150 countries, Deloitte member firms serve more than 80 percent of the world's largest companies as well as large national enterprises, public institutions, and successful fast-growing companies
Deloitte Support Services India Pvt Ltd
Enterprise Solutions (ES) at the U.S. India offices are the support arm of the organization and comprise several groups including Talent, Technology, Finance, Communications, Field Operations, etc. ES gives every client-service business unit access to the best and brightest resources when it comes to support services. More specifically, ES enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to the U.S and India professionals, and is continually evaluating and expanding its portfolio
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. Deloitte University (DU): The Leadership Center in India, our state-of-the- art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you
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About the team
Global Consulting Services (GCS) works globally across practices and borders to support Deloitte’s Strategy, Risk & Transactions and Technology & Transformation (T&T) businesses. The team is focused on offering our clients and people the global experience that’s essential in today’s world. Through GCS, we provide innovative solutions for cross-cultural, cross-border challenges our teams may encounter around the world. Leveraging leading-edge tools, methods, and resources, we deliver top-notch service that is applied locally while staying true to our global brand and core values.
Within Global Consulting Services, the Delivery pillar leads and empowers Member Firms and other Global areas to drive service delivery transformation and improve client delivery quality and efficiency.
Overview of the role
The Ascend Operations PMO will play a pivotal role in ensuring streamlined operations through continuous improvements and coordination of planned activities across Ascend PMO. The professional will help accelerate execution of our shared agenda by streamlining operations (reporting, PMO activities etc.) to achieve greater efficiency and productivity for Ascend Program Operations.
The Ascend Operations PMO drives operational efficiency by leading the program onboarding experience, coordinating planned activities, and implementing continuous improvements across the Ascend PMO. This role accelerates execution of strategic projects and optimizes reporting and PMO processes to enhance productivity for Ascend program operations.
Key Responsibilities
- Utilize PMOne for program management reporting
- Standardize reporting processes across geographies; identify tools and methods to enhance operational excellence and insight generation
- Lead the program onboarding and offboarding experience, developing and managing content to help facilitate both processes
- Own and maintain program contact list
- Manage program calendars including vacation trackers and program blackouts (e.g. holiday shutdowns)
- Build and demonstrate Ascend program knowledge, including knowledge of key stakeholders, relationships, and teams involved in the delivery of the Ascend program
- Communicate and collaborate with stakeholders; recommend automation and process improvements
- Plan and execute meetings: draft agendas, organize sessions, and document follow-ups
- Support team operations: manage recurring projects, organize shared resources, and review junior team members’ work
- Facilitate PMO communication; route inquiries effectively to Ascend team
- Coordinate across workstreams for cohesive engagement
- Escalate risks and issues to Ascend PMO leadership for awareness, analysis, and next steps
- Assist in the preparation of materials for leadership forums and summits, ensuring timely updates
Requisite core skills
- and able to manage multiple projects independently
- Strong analytical, problem-solving, and critical thinking capabilities
- Attention to detail with a proven record of delivering high-impact outcomes
- Strong project and program management expertise with experience in PMO tools (MS Project, PMOne Smartsheet)
- Skilled in stakeholder management: building consensus, maintaining relationships, and influencing across teams
- Excellent time management and responsiveness
- Experienced in cross-level, global team collaboration in virtual environments
- High ethical standards and ability to handle confidential information
- Experience in innovation, strategy, operations, and transformation roles
- Familiarity with Ascend and related tools (e.g., PMOne)
- Knowledge of AI tools for process automation and operational efficiency
Qualifications, experience, work location, and timing
We are looking for a passionate, high energy, and self-motivated individual who is accustomed to working independently and collaboratively on small and large projects in a close-knit team.
- Work experience: 6+ years of relevant experience
- Strong track record with previous teams/business
- Master's Degree
- Comfortable working with team members and stakeholders across geographies and time zones
- Work hours: 11:00 AM – 8:00 PM or 02:00 PM – 11:00 PM (expected to be flexible with time zones)
- Working from office: The individual is expected to come to office at least 2 days a week as per the ‘work from office’ schedule