Role: Learning Operations Manager
Level: CL5 Manager
Location - Hyderabad
Are you an individual who is customer service oriented and enjoy providing service to
internal clients in different countries?
The Learning Operations team in the US India office is a team of individuals that provide end
to end learning administrative and backend operations support for Deloitte Member
Firms across the globe.
At Deloitte, you’ll gain exposure to a variety of industries and business models, helping
your career growth and professional development.
Work you’ll do
Provide support to the US Talent Development Learning operations, to serve the Offshore
Clients, with regards to Planning and Delivering of trainings. It is essential to act as an
Adv1is.orC &o nan Cecotn wsuitltha nCtli eton tosu, rp rcoliveindtisn.g service as a consultant/advisor and lead strategic
conversations
2. Provide strategic direction and guidance to multiple teams and Assistant Managers
3. Provide insights to leadership on team performance, plan for contingencies
4. Team performance management, engagement management, people management
5. Lead cross team projects
6. Conduct effective 1:1 sessions with team members to provide feedback and keep
motivated
7. Ensure positive environment in team
8. Mentor/guide future leaders and team members towards career aspirations and goals
9. Contribution and Involvement in Firm/Team initiatives
10. Continues collaboration effort towards common business goal
11. Manage escalations, process concerns
The team
At Deloitte, our team culture is collaborative and encourages team members to take
initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals
are committed to provide Quality of Service and ensure satisfaction of the clients by
resolving their requests promptly.
Qualifications
? Graduate/MBA/Post-Graduate
? 12-17 years of relevant experience in a Learning/Backend Operations environment
and managing teams of 15+
Skills
Required:
• Must have excellent verbal and written communication skills
• Should have knowledge of email etiquette
• Should have basic knowledge of excel and should be able to analyze data
• Should have intermediate to advanced knowledge of creating MS PowerPoint
presentations and leadership ready dashboards
• Should have ability to team with others
• Should be able to prioritize time and tasks
• Should have experience Managing teams of 15+ including performance
management, conducting 1:1, mentoring
Preferred:
• Should have a good understanding of Learning environments and processes,
preferably in Learning Operations
• Understanding of learning systems and processes
• Should have ability to interact well with internal clients and provide strategic
solutions to issues
• Experience working with US or Global stakeholders
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our
professionals can grow. We want all our people to develop in their own way, playing to their
own strengths as they hone their leadership skills. And, as a part of our efforts, we provide
our professionals with a variety of learning and networking opportunities—including
exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate
their careers along the way. No two people learn in exactly the same way. So, we provide a
range of resources including live classrooms, team-based learning, and eLearning. DU: The
Leadership Center in India, our state-of-the-art, world-class learning Center in the
Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and
represents a tangible symbol of our commitment to our people’s growth and development.
Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and
offer employees a broad range of benefits. Learn more about what working at Deloitte can
mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day.
We celebrate individuals by recognizing their uniqueness and offering them the flexibility to
make daily choices that can help them to be healthy, centered, confident, and aware. We
offer well-being programs and are continuously looking for new ways to maintain a culture
that is inclusive, invites authenticity, leverages our diversity, and where our people excel
and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we
are and extends to relationships with our clients, our people and our communities. We
believe that business has the power to inspire and transform. We focus on education,
giving, skill-based volunteerism, and leadership to help drive positive social impact in our
communities. Learn more about Deloitte’s impact on the world.
Our purpose
Our people and culture
Professional development
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
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