Role and Team: Manager, Deloitte Leadership & Human Potential (DL&HP)
Portfolio: Cross Team Portfolio (Utility) in Milestones, Social Impact & Transitions team (MST)
Learning and Development (L&D) at Deloitte aims to bring out the best of every person and the best of every team, so we can deliver the best of Deloitte to our clients. Our focus includes:
1. Bringing out the leader in every person
2. A holistic approach to development that emphasizes not just education, but also self-awareness, exposure to real-world problems, and connections to people
3. Positioning our people to help tackle some of the most complex issues in business, our communities and society at large.
The team
Deloitte Leadership and Human Potential (L&HP) is focused on delivering a leading-edge, branded learning experience across the firm, emphasizing human capabilities as complementary to technical ones and setting the standard for creating growth-oriented and inclusive professionals and leaders for the future of work. DL&HP will include focus areas ranging from the humanities – integrating purpose; diversity, equity and inclusion; well-being; Enduring Human Capabilities (curiosity, informed agility, resilience, connected teaming, divergent thinking, and social and emotional intelligence)—to coaching and leading people and teams, communication skills, growth and sales, industry and market skills, and client leadership.
Work you’ll do
Supporting different portfolios within the DLHP team, your primary focus is curriculum development activities – leveraging SMRs and existing materials, using curriculum design skills and frameworks to impact the design of programs, and then also playing the role of a program manager by bringing in a learning POV in conversations with top leadership and internal L&D teams / Leads to understand their learning needs by leveraging in-person connections, constant monitoring of the external learning environment in the field of executive education, new hire learning, social impact learning, and reviewing deliverables for accuracy & quality.
Components of the role:
| Strategy Development | 15% |
| Conduct external research to find impactful leading-edge capability-building strategies, partnerships, and programs to support strategy implementation. Appreciate and undertake the organizations movement towards a skills-based approach mindset to learning Serve as a strategic advisor to business leaders by providing insights and recommendations on workforce capability needs, skills-gap analysis, learning trends, and best practices to support long-term organizational growth. Monitor and evaluate the impact of learning initiatives on business outcomes, using metrics and feedback to continuously refine and enhance the learning strategy. | |
| Stakeholder Relationship Management | 20% |
| Build effective relationships with key stakeholders related to development projects. These range from Staff, Senior Staff, Managers, Senior Managers, SVPs, PPMDs, other USI LFHP team members, L&D SPOCs of other businesses, external empaneled vendor partners, US team members etc. Prepare draft presentations and reports to support stakeholder meetings. Participate in or lead project teams to build positive, collaborative partnerships among business stakeholders, and peers. Maintain relationships with content-based leads (SMRs). Collaborate with Talent Services (Learning Development, Learning Operations, and Learning Delivery) to create and deliver leading-edge learning solutions. | |
| Operations Management | 20% |
| Identify areas for operational improvement, process efficiencies, making suggestions and driving change to gain efficiencies and improve learning impact. Run and analyze reports to provide preliminary insights on program success to build on learning efficiencies. Manage all activities to be on-time and within budget, tracking against original plan to determine efficiency. Support cross-team operational initiatives as needed. Have an execution approach to getting things done when playing the role of a Program Manager, oversee PMO activities: Plan and execute curriculum development activities; leverage SMRs and existing materials; articulate deliverables for accuracy and quality. Execute the CPE/certification process from objective mapping to form submission to participant receiving credits. Collaborate with Learning Operations to maintain accurate curriculum data integrity, maintain historical archives, and respond to ad hoc requests for curriculum information. | |
| Curriculum Management | 25% |
| Support leadership and human potential skills development teams across career levels in the green dot learning portfolio in USI: clearly articulate learning needs from different learning team applicable at green dot to form USI learning strategies. Work closely with the DLHP leads in crafting and delivering development journeys by adhering to a lifecycle approach to support New Hire Learning portfolio, Social Impact Portfolio and special programs at PPMD & Senior Leadership level in the USI region. Demonstrate strong knowledge of design principles, development tools, modalities, and learning methodologies. Understand and align with the overall DLHP development strategy, and appropriately accommodate USI-specific needs. Bring in industry-best practices of design principles while proposing 1:1 and cohort based learning journeys Craft end-to-end participant journey, facilitator sourcing, and all related communications. Execute assigned programs within budget and timeline. | |
| Teaming and & Self Development | 20% |
| Contribute to a positive teaming environment which encourages sharing of best practices, driving innovation, and continuing improvement. Participate in performance rating, appraisal cycles, solicit and provide feedback, engage in difficult conversations & prepare business cases for promotions. Acknowledge and appreciate the firm’s performance management philosophy and display role-model team leader experiences to inspire and led teams. Inspire team members with a collaborative mindset, demonstrate agility through feedback, instruction, and encouragement—building on own’s strengths and dissecting and developing areas for improvement. Contribute towards an inclusive, high-performing team that maximizes team member contribution by creating an environment of mutual support and shared responsibility. | |
Qualifications and Work Experience:
Required:
- Bachelor’s Degree
- At least 12 years of related professional experience
- Collaborative mindset to share and implement best practices.
- Strong instructional design skills, curriculum design skills,
- Demonstrated project and program management experience: organization, managing details, keeping multiple learning & development tasks/projects on track
- Performance management and formal team leading experience
- Ability to communicate effectively and credibly, both verbally and in writing, with audiences at all management levels
- Ability to work autonomously and effectively in a fast-paced, complex, multi-tasking virtual environment
- Ability to present to a senior audience (Senior Managers and above)
- Excellent Microsoft Office skills
- Up to 20% travel could be required based on role responsibilities
Preferred:
· Experience working in a learning and development team
· Prior consulting or professional services experience
Location: Hyderabad
How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
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