Learning & Technology Innovation (LTI) Manager – Talent Development – Learning Design Services Team – Deloitte Support Services India Private Limited

Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.

Work you will do

As an LTI Manager, you will become a part of our growing design house where you will have the opportunity to create memorable learning experience for our professionals and push the boundaries in bridging performance gaps. The Learning Technology, and Innovation Team is focused on modernizing the US Member Firm’s learning architectures and developing a streamlined learning technology ecosystem for the future.  You will lead a team that makes significant impact by achieving the US Member Firm’s learning vision and strategy and develops solutions and systems that enable top-notch growth and development opportunities for our professionals. In addition, you will be aligned to the following roles and responsibilities:

·       Facilitate project/product design sessions including collection, documentation, and analysis of business requirements gathered from L&D stakeholders.

·       Provide business systems analyst expertise to define system requirements and user stories.

·       Liaison closely with ITS to follow their standard requirements gathering/development/testing processes and utilize their standard tools (e.g., requirements templates, sprint scoping/backlog tracking tools, test plans, defect tracking tools, etc.).

·       Recommend build/buy solution (e.g., synthesize analysis, provide recommendations along with pros/cons/considerations).

·       Understand high level system architecture and ability to quickly grasp tech stack information.

·       Participate in infrastructure activities to define current, future, and interim state.

·       Assist with the management of setting up and testing integrations.

·       Convert business requirements into design of learning technology POVs, frameworks, and other designs related to the definition and implementation of the L&D technology innovation roadmap.

·       Structure, review, and validate deliverables, analysis, and recommendations in accordance with Deloitte/L&D methods and standards.

·       Plan and manage complex projects and ensure timely delivery of deliverables. Provide regular updates on project status and project lifecycle as well as manage mitigation of risks and issues. Plan and develop key project communications.

·       Conduct primary research to capture the of voice of learners and stakeholders including designing data collection methods, performing data collection (e.g., focus groups, surveys, interviews), and conducting evaluation and synthesis/reporting of research results.

·       Anticipate project risks/issues and discuss mitigation strategies with team members and stakeholders.

·       Manage, coach, and support the success of junior team members within and across teams via informal reporting relationships.

·       Build, manage, and leverage relationships with talent and business colleagues.

·       Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams.

·       Help to ensure team-wide and project level KPIs/metrics are met.

Experience: 8 – 10 Years

Location: Hyderabad/Bangalore

Work Timing: 11 a.m. – 8 p.m. (occasionally expected to work in a flexi-shift)

The team: Who you’ll work with

LDS is a powerhouse of designers who collaborates with stakeholders to create engaging and exciting learning experiences and solutions in various formats. By embracing Generative AI (GenAI), the team drives innovation and enhance efficiency, ensuring solutions are both cutting-edge and impactful. The team’s understanding of the Deloitte ecosystem and diverse skill sets helps them to provide end-to-end support for all phases of the design, development, and deployment of learning solutions, tailored to your specific business requirements. At LDS, it’s the learner at the heart of the design process which enables them to build truly ‘learner-centric’ solutions that make an impact!

Qualifications and experience required:

·       Educational Qualification: Bachelor’s degree. Prior experience in corporate learning technology systems preferred.

·       Minimum 8 years of related professional experience preferably in consulting or professional services setting.

·       Experience and ability to work in an onsite/offshore model supporting US and global clients.

·       Experience in managing internal and external stakeholders.

To be considered for this role, there are certain skills you should ideally have:

·       A consultative approach: excellent communication and influencing skills to communicate effectively and credibly, both verbally and in writing, with audiences at all management levels.

·       Strong strategic-thinking skills with an ability to collaborate with team members on best practices.

·       Ability to work autonomously and effectively in a fast-paced, complex, and matrixed virtual environment.

·       Ability to manage ambiguity across multiple priorities and to know when to escalate issues for final resolution.

·       Ability to help identify opportunities for innovation and improvements in L&D technology and its supporting processes.

·       Demonstrate intellectual curiosity in technology and learning related topics and strive to sustain knowledge on learning and/or technology trends.

·       Demonstrate end-to-end project/program management experience: conception and initiation, planning, execution, performance/monitoring, and project close.

·       Strong verbal and written communication skills.

·       Creative thinking and problem-solving skills.

·       Have an intellectual curiosity regarding innovation, existing and emerging technologies, ecosystems, and driving value through relationships.

·       High proficiency in Microsoft Office suite (e.g., Word, Excel & PowerPoint).

·       Growth mindset: Learn and champion an innovative/new solution/platform/technology and drive ideation sessions with the CoE.

·       Experience in creating PowerPoint materials for client audiences that reflect best practice communication and change management approaches.

NOTE: If you do not have formal qualifications but have equivalent experience please do still apply.

How you’ll grow

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Deloitte’s Global culture

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.