Deloitte | India Offices of the US

Technical Lead -Assistant Manager/ Deputy Manager

Work you’ll do 

 The Technical Lead – Security Technology Operations (STO) is accountable for the architecture, reliability, security, and continuous improvement of enterprise security technology platforms. This role provides hands-on technical leadership and operational governance for solutions supporting physical security, monitoring, incident response, and compliance. The role serves as a key interface between Security Operations, Information Technology (IT), vendors/integrators, and business stakeholders to ensure secure, resilient, and scalable security technology services.

Key Responsibilities

1) Technical Leadership & Architecture

• Own end-to-end architecture, integration, and lifecycle management of security technology platforms, including:
• Video Management Systems (VMS)
• Access Control Systems (ACS)
• Visitor Management Systems
• Video analytics and AI/ML-enabled security tools
• Define and maintain technical standards, reference architectures, configuration baselines, and operational best practices.
• Lead technology evaluations, proofs of concept (POCs), technical assessments, and implementation recommendations.
• Provide design assurance for new deployments, upgrades, and integrations across sites and environments.

2) Cybersecurity & Compliance

• Ensure security technology platforms align with enterprise cybersecurity requirements and secure-by-design practices.
• Manage operational security activities including:
• Vulnerability assessments and remediation
• Firmware/patch management
• End-of-Life (EoL)/End-of-Support (EoS) risk identification and mitigation planning
• Partner with Cybersecurity, IT, and Risk teams to support:
• Secure configuration and access controls
• Audit evidence and compliance readiness (e.g., ISO 27001, ISO 22301, SOC2)

3) Vendor & Stakeholder Management

• Act as the primary technical escalation point for OEMs, integrators, and managed service providers.
• Drive vendor performance management, issue escalation, service quality, and roadmap alignment.
• Collaborate cross-functionally with Physical Security, Real Estate/Office Experience, T&I teams, and business stakeholders to deliver integrated outcomes.

4) Strategy & Continuous Improvement

• Contribute to the security technology roadmap and multi-year planning aligned to business growth and risk posture.
• Identify and execute opportunities to:
• Reduce operational and technology risk
• Improve user/guard experience and supportability
• Enable office expansions and refresh programs
• Optimize cost through standardization and lifecycle planning

Required Skills & Qualifications

• Strong hands-on experience with enterprise physical security platforms, including:
• VMS (e.g., exacq Vision, VideoEdge, Axis, Pelco or equivalent)
• Access Control Systems (e.g., C•CURE 9000 / Software House, HID or equivalent)
• Solid network fundamentals: TCP/IP, VLANs, routing/switching basics, firewalls, and troubleshooting in enterprise environments.
• Working knowledge of on-prem and cloud-based security technology architectures.
• Experience with API integrations, automation, and integrating security platforms with enterprise services.
• Understanding physical security and cybersecurity convergence (identity/access, logging, segmentation, hardening).

Leadership & Soft Skills

• Demonstrated ability to lead technically complex, high-availability environments and influence outcomes across teams.
• Strong problem-solving, root-cause analysis, and operational decision-making skills.
• Excellent communication skills with both technical and non-technical stakeholders; able to translate requirements into actionable designs and runbooks.
• Comfortable operating in high-risk situations requiring structured incident response and clear escalation.

Preferred Qualifications

• 5+ years of working experience on C•CURE 9000 and exacqVision (VMS)
• Relevant product certifications (e.g., C•CURE 9000, exacqVision) preferred.
• Experience supporting Global Security Operations Center (GSOC) and/or local Security Operations Center (SOC) environments.
• Exposure to AI-based video analytics and smart security/edge analytics platforms.

Core Competencies

·       Strategic thinking; sound judgment; calm under pressure; attention to detail; strong coordination/communication; high integrity; executive presence.

Work Location:

The position is based out of Hyderabad or Bengaluru and expected to travel around USI to support Security Technology Operations

Work Timing: 9AM – 6PM / 11 AM - 8 PM 

Success Metrics (Examples)

• Platform uptime/availability and service stability
• Reduced incident volume and improved MTTR (Mean Time to Repair/Restore)
• Audit/compliance readiness and timely remediation of findings
• Reduced technology risk via proactive EoL/EoS mitigation and patch/vulnerability closure