Work you’ll do

As an Analyst, provide day-to-day support on Deloitte Learning Platform, specializing as an admin role in the SABA cloud (LMS), should work as part of an extended team for internal clients. you may also require working directly with Deloitte professional to fix the issue that they are facing. You will also assist them by providing necessary advisory support to help them resolve their query/request:

·   Create, monitor, and close/action Sales force and Service Desk cases in a timely manner meeting the Service Level Expectation (SLE)

·   Manage Live Chats

·   Manage their respective cases including following up on open issues, assisting with issue resolution, escalating issues, working directly with the other referral teams

·   Ensure customer satisfaction by proper escalation within a quick turnaround time

·   Answer inquiries in the areas of content, learning organization and contacts, where to find certain learning information, e-Learning guide, etc.

·   Flag any issues related to the process immediately with the lead and propose solutions to fix the same

·   Willing to be flexible based on the business requirement

·   Identify process improvements in the process and works towards implementing the same with the help of the team lead

·   Redirect inquiries about systems and functionality to appropriate resources within a tracking system.

·   Participate in systems Testing as and when required

·   Should take on additional responsibilities as and when required

·   Become a subject matter expert by learning all the concepts. Act as point of contact for the new hire and help them in processing without any hassles

The team

Global Talent supports our high-performing and diverse professionals around the world. We engage with our business units to promote growth and development of our people toward their individual professional and personal advancement while ensuring a balance of career and life goals.

Qualifications

Qualifications

Required:

Must have 1-3 years of proven working experience as a Customer service executive/ Customer. Has knowledge and working experience on any Learning Management System (LMS)

Strong written and verbal communication skills (must be an effective communicator) Excellent customer service skills: ability to interact with customers globally Intermediate to advanced capabilities in word-processing, Excel

Ability to prioritize time and work on multiple tasks with ongoing deadlines Strong interpersonal skills and ability to interact well with multiple teams

Self-starter; highly motivated to learn new skills. Able to work independently with minimal supervision Must have excellent time management skills.

Must be able to collaborate with internal teams, global clients, and cross border stakeholders.

Our culture