Learning Platform Management - Senior Analyst
At Global Talent Operations – Platform management team is business owner of all the learning platforms (Saba Cloud, Cura, DVC (Centra), MTM). We provide level 2 support to all professionals across Deloitte globally, managing releases and change management for the learning platforms.
Work you’ll do
As a Senior Analyst you will be leading the projects and help Analysts grow as SMEs on the Learning platforms and provides you exposure to Global clients, and helps you build your skillset in Project Co-ordination & Management.
- Become subject matter expert of Learning platforms – Saba Cloud, Cura, DVC, MTM.
- Provide administrative and troubleshooting support for the Learning Platform users across the Deloitte network.
- Responsible for completing Learning technologies tasks, issue resolution efforts via Sales Force.
· Educate and build awareness among the clients on various new functionalities in Learning Platforms.
· Lead upgrades/projects related to Learning Platforms and other Learning technologies by developing solution/business analysis documents.
· Responsible for Learning platform system administration activities and support.
- Participate and act as a Business lead for all Learning projects and initiatives
- Function as the back-up lead for all Business Support issues
- Design, implement & reengineer current learning processes as needed for quality deliverables.
- Monitor tickets in Sales Force CRM System
- Represent member firm interests with other Learning teams
- Model best practices and processes with regards to resolving support tickets
- Proactively identify system issues and work with other teams/vendors/manager to prioritize and resolve.
The team
The team continuously aims to deliver innovative learning systems and solutions and also provides support to users globally accessing learning platforms. Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhance the trust of the entire talent network. Quality is our top priority, and by focusing on exceptional client service, we continue to raise the bar on quality and deliver greater value to our clients.
Qualifications
Required:
· Experience in Learning Management System and Curation Platform e.g. Saba Cloud, Sum Total, Cornerstone OnDemand, EdCast, Degreed
· Experience in performing User Acceptance Testing (UAT) and Change and Release management
· Experience in Saba Cloud and EdCast is a plus
· Strong written and verbal communication skills
· Excellent analytical and troubleshooting skills
· Excellent customer service skills
· Team-oriented and highly organized
· Team Development and Leadership skills
· Intermediate to advanced capabilities in word-processing, spreadsheet and other Microsoft office Suite
· Ability to prioritize time and work on multiple tasks to meet deadlines
· Strong interpersonal skills and ability to interact well with multiple departments
· Self-starter; highly motivated to learn new skills. Able to work independently with minimal supervision
Preferred:
- · Preferred previous experience 4-6 years
- would be an advantage
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.