Deloitte | India Offices of the US

Learning Platform Management - Analyst

At Global Talent Operations – Platform management team is business owner of all the learning platforms (Saba Cloud, Cura, DVC (Centra), MTM). We provide level 2 support to all professionals across Deloitte globally, managing releases and change management for the learning platforms.

Work you’ll do

As an Analyst you will be part of and contribute on projects that are executed helping you grow as an SME on the Learning platforms and provides you exposure to Global clients, and helps you build your skillset in Project          Co-ordination & Management.

·       Support functional and operational activities for all Learning applications owned by GTO

·       Take full ownership in driving the support tickets to resolution by adhering to SLA and quality standards

·       Educating and building awareness among the clients on various new functionalities in Saba Cloud and Cura

·       Participate in upgrades/projects related to Saba Cloud Learning Management System, Cura and other Learning technologies by developing solution/business analysis documents

·       Validate and provide demo for the solution identified for the project items

·       Development of Test Specifications / traceability matrix /test scripts covering majority of the requirements

·       Ensure proper ‘Defect Management’ and address maximum number of the defects within the stipulated timeline

·       Work closely with other team members and cross functional teams both in India and US

·       Identify and document new processes as they relate to the quality function

·       Contribute to process improvement of existing processes

• You will be involved in performing UAT for new features, updates & changes from time to time
• You will be involved in projects for new implementations, upgrades of learning applications
• You will be the subject matter expert for learning platform management processes and activities
• Responsible for Learning applications administration support

The team

The team continuously aims to deliver innovative learning systems and solutions and also provides support to users globally accessing learning platforms.  Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhance the trust of the entire talent network. Quality is our top priority, and by focusing on exceptional client service, we continue to raise the bar on quality and deliver greater value to our clients.

Qualifications

Required:

·  Knowledge on Learning Management Systems and Curation platform, preferably LMS e.g. Saba Cloud, Sum Total, Cornerstone OnDemand, EdCast, Degreed

·  Strong written and verbal communication skills (must be an effective communicator)

·  Excellent customer service skills; ability to interact with global customers

·  Outstanding analytical and troubleshooting ability

·  Advanced computer skills in Microsoft office suite

·  Following of procedures and detail-oriented documentation

·  Highly organized and customer focused

·  Strong problem-solving skills

·  Strong interpersonal skills and ability to interact well with multiple departments globally

·  Experience with help desk operations and system support procedures a plus

·   Ability to prioritize time, as well as work on multiple tasks with ongoing deadlines

Preferred:

• ·       Preferred previous experience 2-4 years.
• Foundational knowledge of project management or release management would be an advantage
• Experience in performing User Acceptance Testing (UAT)

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.