Deloitte | India Offices of the US

Position: Assistant Manager (TechnoFunctional/Operations)

At Global Talent Operations – Global Mobility we are responsible for supporting Global Mobility – Apro Platform used by Deloitte.  We,

• Work on projects involved in migrating internal Deloitte Clients to Deloitte Global Platforms
• Manage configuration, system workflow and other changes to the mobility technology platform
• Facilitate change request management process
• Work as Advisory partner on implementation of features, changes and recommendations for internal Deloitte Clients
• Provide functional and operational support for issues reported
• Application platform change, release and deployment management
• Manage testing including identifying test scenarios, writing required test scripts, perform regression, functional, user acceptance tests
• Ensure mobility technology platform data has integrity and is complete by performing regular audits and data clean-up activities
• Manage access and ensure implementation of governance processes around data retention, compliance etc.,
• Liaison with Deloitte Technology Support and Vendor teams as part of projects, issue resolutions.

As part of Global Mobility – Platform Management – your role as Assistant Manager includes the following responsibilities

• Operations
  • Responsible for day-day to operations ensuring all requests are managed effectively and correctly
  • Responsible for all the KPIs (metrics) and proactively checking to ensure the scores are at or above target
  • Prepare and review monthly and quarterly business performance data with the USI Operations Lead
  • Build and Manage stakeholder relationships
  • First point of escalation for stakeholders
  • Drive monthly calls with stakeholders on open cases and prioritization
  • Ensure periodic scheduled activities for the team are completed, reviewed and shared with member firms
• Techno-Functional
  • Being a subject matter expert on platform functionality
  • Reviewing requirements for configuration changes ensuring there are no upstream/downstream or cross-member firm impacts
  • Extend support to team as and when required by working on cases requiring expertise (complex problem/error cases, configuration cases)
  • Review work done by team (Audits) to ensure completeness and accuracy as per the requirements
  • Support application, functional, regression and User acceptance testing
  • Work with and support member firm users during the user acceptance testing period
  • Ensure appropriate documents, knowledgebase is updated at all times
• Vendor Relations
  • Represent GTO team on Vendor calls ensuring updates on all vendor open cases are provided
  • Drive reduction in open cases with Vendors
  • Liaison with vendor for periodic release cycles
• People Management
  • Conduct fortnightly check-in with team members aligned
  • Responsible as a coach for the team members aligned
  • Performance review of people aligned
  • Ensure timely recognition for team members
• Organization Level
  • Participate in Assistant Manager (peer-group) meetings actively and engage as needed
  • Participate/contribute to GTO wide initiatives as needed and applicable

Qualifications

Required:

·       Strong understanding on any of the enterprise level applications (SAAS)

·       Experience in leading team responsible for managing incidents, problems, configuration requests for enterprise level applications (SAAS)

·       Should have worked on managing and configuring a SAAS application

·       Experience working in areas of application release and deployment management

·       Experience working with Global stakeholders

·       Experience in preparing/working on user stories, test-cases, application testing (user acceptance, functional, regression)

·       Working with cross-functional teams and driving for results

·       Experience working with Case Management System. (Salesforce / VSTS / ServieNow)

·       Very good in both Verbal and Written Communication skills.

·       Strong Logical and Analytical skills

·       Trained / Certified in Agile Professional Scrum Mastery

·       Strong proficiency in MS Office Suite (Word, PowerPoint, Excel and Visio)

·       Graduate in any Background

·       Preferred: Knowledge in designing and managing database tables is a plus

·       Preferred: Experience in HR enterprise applications (Example: SuccessFactors, AssignmentPro)

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.