Global Tax and Legal- Intela Support Agent- Hyderabad

Hyderabad, Telangana, India

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Position Summary

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

·       Provide support for within defined service level agreements.

·       Provide support via email, phone, and chat, to both internal and external users.

·       Maintain a client-centric culture and contribute to a culture of continuous improvement and employee engagement.

·       Regularly monitor queues to ensure prioritization and wait time for customers meets our SLAs.

·       Maintain quality service by upholding organizational standards and policies.

·       Align performance with the Global Support Strategy.

·       Ability to work flexible shifts including some holidays and weekends.

·       Maintain End to End ticket management

·       Close volume of tickets that aligns with role expectations

·       Implement basic ITIL concepts of Incident, problem & change management

·       Process incoming service requests, incidents and change requests and formulate appropriate response

·       Triage and troubleshoot issue(s) reported on all applications.

·       Communicate with end users including external (non- Deloitte) client users, contacting Partners, Directors and Senior Managers from client organization

·       Maintain and protect confidentiality with regards to all aspects of client information

·       Perform other duties as assigned.

The team

Global Tax & Legal deploys the right team of experts to address the ever-evolving needs of our businesses around the world. Our professionals deliver superior compliance and advisory insights and guidance (local and global) to support our businesses operating in singular or multiple jurisdictions.

Qualifications

·       Any Full time Graduate or Post graduate

·       1-3 yrs of experience

·       Looking for an Support agent with 1 -3 yrs of exp in handling L1 Support tickets and having end to end

·       Knowledge of Support related activities preferably for Tax


Timings:- 3 different shifts:-  5 AM- 2 PM; 2 PM-11 PM; 9 PM- 5 AM

Location:- Hyderabad


#EAG-Talent

#Eagerfor Excellence
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Requisition code: 302039