Deputy Manager – GPS Client Account Management (CAM)
We are seeking a dynamic and proactive professional with exceptional organizational and program management skills who excels in strategic thinking and collaboration. As a Client Account Manager (CAM), you will engage with senior leaders to empower account teams, enhance client relationships, and foster growth within the US Firm. With a client-centric approach, you will align with Deloitte’s strategic business priorities, expand our service offerings, and develop and implement Green Dot account strategies to resolve client issues. Additionally, you will be expected to provide valuable insights and best practices in client accounts and drive operational efficiencies. This role is crucial in maintaining a client-facing focus for our service leaders and professionals, optimizing internal support, and enhancing overall efficiencies to elevate the Deloitte client experience.
The Team
The US India (USI) Government and Public Services CAM team is composed of over 60 professionals, with a strong blend of industry knowledge and specialized skill sets. This expertise enables them to lead as CAMs and effectively collaborate with colleagues in both the US and India on a variety of account management tasks to support our US-based clients. The ideal candidate will be self-driven, skilled in leading large teams, and adept at managing internal operations concurrently. This role requires exceptional leadership capabilities, advanced research and analytical skills, proficiency in account marketing, and excellent written and verbal communication skills.
Work you’ll do.
As a Client Account Management (CAM) professional you will work with Deloitte’s account leaders and other internal stakeholders to deliver the best of the firm, strengthen relationships and help expand our services footprint at our clients. Responsibilities will be based on specific client relationship objectives and the priorities of the account leadership team. You will deliver across the “Account Excellence Model”, a holistic framework for managing world-class accounts, which may include:
• Client: facilitate the development and execution of client relationship strategy, assist in leveraging client accelerators and Deloitte thought leadership to build relationships, develop client materials, support pursuits
• Strategic: Manage account strategy and operating model development, support annual account planning processes
• Leadership: plan and execute account leadership meetings, support leadership development
• People: support account talent strategy, manage team communications and events, manage onboarding and offboarding and team collaboration tools
• Quality & Risk: manage risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, and support procurement relationships and contracting.
• Financial: coordinate financial analysis and reporting, opportunity tracking and internal reporting
Your Responsibilities:
Core Responsibilities
• Acting as a primary point of contact to drive and execute the account initiatives to include but not limited to pipeline management, pursuit management, account strategy development, procurement tracking, internal account operations, account team communications, client relationship management, teaming partner management, and risk management, etc.
• Working with the account leadership team, including the Lead Client Service Partner, Lead Business Partner(s), Client Relationship Executive, Account teams, and US Client Account Manager, in conceptualizing and implementing account strategies. Supporting and providing inputs to account leadership in relationship plans, creating account overview decks, organizing account meetings, conducting yearly refreshes of account plans and strategies, and distributing marketing and eminence materials etc.
• Delivering the firm by managing activities that help the account team understand the breadth of offerings and services, consistently utilizing appropriate firm systems and resources to efficiently accomplish tasks.
• Sharing knowledge and lessons learned across accounts to achieve efficient support and bring leading practices. Coordinating with CAM leadership to develop strategies and contribute to various initiatives.
• Building the practice and creating marketplace presence by establishing a network within the account team and beyond, earning the trust of peers, team leaders, and team members, leading practice development programs, managing multiple priorities efficiently, and adeptly resolving conflicts.
• Developing people and self by investing in one's skill set, building new competencies, coaching, and mentoring the team on project management, client management, teaming, and other professional attributes. Proactively identifying skillset gaps, designing training plans, and managing team performance through regular check-ins and timely feedback based
on personal observations and client responses, along with conducting due diligence activities. Assisting in hiring and onboarding junior or new team members.
Illustrative list of additional responsibilities:
• Collaborating actively with account pursuit teams, innovating best-in-class support strategies for ongoing pursuits, and overseeing the creation and management of project team collaboration sites and proposal materials like assignment matrix, compliance matrix, calendar schedules, and proposal templates.
• Taking charge of CRM operations, including adding and monitoring entries, reporting and analyzing opportunities, and maintaining an accurate pipeline.
• Leveraging client insights to develop improved templates and processes, standardize and curate research deliverables, and conduct industry and company research to share findings in a presentable format.
• Curating, reviewing, and distributing industry-specific news regularly, and demonstrating industry and account knowledge through work outputs and internal client interactions.
• Developing an in-depth understanding of the services the engagement provides and using this knowledge to improve service delivery.
• Preparing and managing leadership performance metrics, providing insightful analysis of metrics against goals and across the portfolio of leaders.
• Overseeing the independence review process for new and existing business relationships
Required Skills
• Strong account, client and project management skills with proven experience in providing counsel to senior executives.
• Excellent verbal and written communication skills; ability to differentiate writing style based on audience. Executive presence with an ability to support communications and interactions with leadership.
• Highly proficient in Microsoft Office suite – MS Excel and PowerPoint. Basic understanding of SharePoint and MS Teams.
• Strong working knowledge of pursuit management and secondary research.
• Conflict resolution, negotiation. Ability to Manage up and build strong stakeholder relationship.
• Strong understanding of client service, marketing, sales/pre-sales in a professional services firm.
• Exceptional storyboarding skills. Present information in a logical flow following the Minto Pyramid Principle.
• Attention to detail with good client service attitude.
• Management of small size teams, including evaluating performance, delivering timely and effective feedback, and providing career coaching
Desired Skills
• Good understanding of doing business with US GPS industry and an understanding of the U.S. government contracting process.
• Ability to think strategically and conceptualize operational plans to implement account-specific strategies such as strategic campaigns, client relationship strategies/call plans, core account operation processes and approaches, etc.
• Knowledge of Salesforce CRM tool.
• Ability to perform data analysis in graphical, tabular formats and present findings in PPT in a logical flow.
Required Qualification and Experience
• 8 to 10 years of professional experience in account management, consulting or business development field
• At least 2-3 years’ experience of supervising teams
• MBA (full time)
Work Location and Office Timing:
• Bengaluru, 2 PM to 11 PM
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of- the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate
individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.
Copyright © 2025 Deloitte Development LLC. All rights reserved.