Analyst/Senior Analyst – Client Account Management (CAM)
If you would like to be in a role where you can leverage your strengths supporting Deloitte’s flagship clients, this could be the role for you. The role provides you opportunities to get involved in a wide variety of activities in delivering best in class account management support to account leadership. As part of this team, you’ll gain exposure to a variety of projects those challenge and enrich you, and to a lot of opportunities to collaborate with and learn from some of the most talented professionals, all
of which would help in your professional growth and skills development.
Work you’ll do
As a Client Account Management (CAM) professional you will work with Deloitte’s account leaders and other internal stakeholders to deliver the best of the firm, strengthen relationships and help expand our services footprint at our clients. Responsibilities will be based on specific client relationship objectives and the priorities of the account leadership team. You will deliver across the “Account Excellence Model”, a holistic framework for managing world-class accounts, which may include:
- Client: facilitate the development and execution of client relationship strategy, assist in leveraging client accelerators and Deloitte thought leadership to build relationships, develop client materials, support pursuits
- Strategic: manage account strategy and operating model development, support annual account planning processes
- Leadership: plan and execute account leadership meetings, support leadership development
- People: support account talent strategy, manage team communications and events, manage onboarding and offboarding and team collaboration tools
- Quality & Risk: manage risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, and support procurement relationships and contracting
- Financial: coordinate financial analysis and reporting, opportunity tracking and internal reporting
Your responsibilities
Core Responsibilities
- Handle important initiatives on the account, to include but not limited to pipeline management, pursuit management, account strategy development, procurement tracking, internal account operations, account team communications, client relationship management, teaming partner management, and risk management, etc.
- Work with account leadership team, including Lead Client Service Partner, Lead Business Partner(s), Client Relationship Executive, and US Client Account Manager in conceptualizing and implementing account strategies. Support account leadership in creating account overview decks; yearly refresh of account plans and strategies, and marketing and eminence distribution.
- Collaborate with subject matter experts to own and drive execution of projects. Manage relationships with various stakeholders, manage multiple priorities, and resolve conflicts.
- Share knowledge and lessons-learned across accounts to achieve efficient support and establish leading practices. Illustrative list of additional responsibilities
- Work closely with account pursuit teams to provide best in class support for ongoing pursuits. Help in creation/management of project team collaboration sites; build proposal materials including assignment matrix, compliance matrix, calendar schedules, and proposal templates.
- Create and manage opportunities in a CRM tool. Monitor, report and generate associated analytics of opportunities along with their status on a weekly basis; keep pipeline current and accurate.
- Provide client insights, develop templates, streamline processes, standardize deliverables, and curate research deliverables by using internal and external research tools. Conduct Industry and company research to analyze and share the findings in a presentable format.
- Collect and distribute Industry specific news on a regular basis. Demonstrate industry and account knowledge through work outputs and internal client interactions.
- Gain in-depth knowledge about the services the account engagements provide
- Prepare and manage leadership performance metrics; provide analysis of metrics against goals and across portfolio of leaders.
- Track independence review process for new/existing business relationships.
The team
Client Account Management (CAM) professionals assist internal account leaders in strengthening relationships and expanding services to Deloitte’s most important clients. U.S. and India based CAM professionals work in partnership and help generate strategic industry, cross-functional and account level insights to address client issues. In addition, the CAM professionals help drive internal account operations, such that the account leaders can win work and create more value for our clients
Required qualification and experience
- 1 to 3 Years (for Analysts) and 3 to 6 years (Senior Analysts) of professional experience in account management, pre-sales support, consulting or business development field
- MBA (full time)
Shift Timming: 2 PM to 11 PM
Required skills
- Strong account, client, and project management skills with proven experience in providing counsel to senior executives
- Excellent verbal and written communication skills; ability to differentiate writing style based on audience. Executive presence with an ability to support communications and interactions with leadership
- Highly proficient in Microsoft Office suite – MS Excel and PowerPoint. Basic understanding of SharePoint and MS Teams
- Strong working knowledge of pursuit management and secondary research
- Conflict resolution, negotiation. Ability to manage up and build strong stakeholder relationship
- Strong understanding of client service, marketing, sales/pre-sales in a professional services firm
- Exceptional storyboarding skills. Ability to present information in a logical flow following the Minto Pyramid Principle
- Attention to detail with good client service attitude
Desired skills
- Good understanding of doing business with U.S. Government and Public Sector industry and an understanding of the U.S. government contracting process
- Ability to think strategically and conceptualize operational plans to implement account-specific strategies such as strategic campaigns, client relationship strategies/call plans, core account operation processes and approaches, etc.
- Knowledge of Salesforce CRM tool
- Ability to perform data analysis in graphical, tabular formats and present findings in PPT in a logical flow