Deloitte | India Offices of the US

Talent Support Analyst (HR Data & HRIS) — People Support | USI DTTL People & Operations

Type: Full-Time

Level: Senior Analyst

Experience: 5-7 years

Location: USI – Hyderabad

Shift Timings: 2:00 PM – 11:00 PM / 11:00 AM – 08:00 PM (Fridays)

Role overview

USI Deloitte Touche Tohmatsu Limited (DTTL) People & Operations is seeking an energetic, analytical, and client-service–oriented Talent Support Analyst to join our People Support team. This role is pivotal to executing our Talent (People) data and technology strategy by strengthening data integrity, governance, and operational excellence across DTTL Human Resources Information Systems (HRIS).

Talent data is foundational to effective HR operations, reporting, and analytics—enabling leaders to make informed people decisions, improving process efficiency, and enhancing the overall effectiveness of our talent pool.

Key responsibilities

• Serve as the business-facing point of contact for intake clarifications, prioritization, and expectation setting; communicate status, risks, and timelines clearly.
• Execute and/or support end-to-end HR system transactions across the employee lifecycle (hire-to-retire), ensuring completeness, accuracy, and policy/process adherence.
• Perform quality control (QC) for high-impact changes, including validations and pre-/post-update checks to protect downstream reporting and analytics.
• Conduct ongoing validation, reconciliation, and audits of employee data; identify root causes and implement corrective/preventive actions aligned to a data governance framework.
• Partner with Global People Centers of Excellence (COEs), USI Business Unit Leaders and USI Talent Business Advisory teams to coordinate daily workflows and resolve issues within agreed timelines (service-level expectations).
• Maintain exceptional data accuracy across transactions, reporting inputs, and analysis; flag anomalies and drive resolution to closure.
• Document and continuously improve processes, including creating/updating Standard Operating Procedures (SOPs), checklists, controls, and training/job aids.
• Drive process improvements by spotting patterns, proposing solutions, and collaborating across teams to implement sustainable fixes.
• Operate with urgency and accountability, balancing multiple priorities while meeting critical deadlines and compliance requirements.

Required qualifications

• Education: Bachelor’s degree required (any discipline); Post-graduation preferred.
• Experience: 5–7 years in HR operations, HRIS administration, HR data management, or a similar role supporting employee transactions and data quality.

Technical skills

• Advanced Microsoft Excel (e.g., pivots, lookups, data validation, conditional logic; ability to analyze and reconcile datasets).
• Hands-on experience processing employee transactions in SuccessFactors and/or Workday (or comparable HRIS).
• Strong data analysis capability (trend identification, exceptions handling, reconciliation, audit readiness).

Core competencies

• HR process knowledge: Strong understanding of end-to-end HR processes and upstream/downstream impacts of data changes.
• Attention to detail: High accuracy; strong control mindset; structured checking and documentation habits.
• Solution-oriented problem solving: Ability to diagnose issues, identify root causes, propose pragmatic fixes, and drive closure.
• Communication & stakeholder management: Clear, confident communicator able to work with multiple teams and senior leaders; manages expectations effectively.
• Execution under timelines: Prioritizes well, multitasks, and delivers with a sense of urgency in a virtual, fast-moving environment.
• Collaboration & independence: Works effectively both independently and as part of a distributed team.

Preferred Skills

• Prior experience supporting job architecture, position management, cost center or organizational structure changes.
• Exposure to data governance, controls, and audit practices in HR operations.