Deloitte | India Offices of the US

The Service Now COE function is accountable for the implementation of ITSM, ITBM, HRSD and GRC/IRM for multiple MFs from different regions.

Role: Operates as ServiceNow QA for ServiceNow implementation projects. 

• Strong communication skills regarding technical topics and remote collaboration skills are critical to this role.

• Demonstrates an ability to provide accurate project estimates and timelines.

• Demonstrates an ability to deliver on project commitments. 

• Produces work that consistently meets quality standards.

• Demonstrates the ability to understand complex business and functional requirements.

• Demonstrates superior analytical skills in analyzing user, functional and technical requirements

• Demonstrates practical application of the Testing Concepts in day-to-day project activities.

• Demonstrates the ability to derive the Test Scenarios from the Business Requirements.

• Demonstrates working understanding in Test Design and writing detailed test cases based on user scenarios.

• Demonstrates a working understanding of analyzing test execution results and the creation of appropriate test metrics.

• Demonstrates a working understanding of the defect management process.

• Demonstrates a working understanding of ServiceNow Test Management and Agile 

• Demonstrates a working understanding of automation testing concepts and hands on ServiceNow ATF

• Demonstrate a working understanding of Automation execution like preparing smoke test scenarios and execution in continuous basis with each deployment 

• Demonstrates the ability to enhance automation scripts to build a regression suite.

• Demonstrates a working understanding of software testing techniques and strategies.

• Demonstrates working understanding in Mobile Testing.

• Demonstrates a working understanding of the various Test Management and Defect Management tools.

• Demonstrates a working understanding of quality assurance and/or software development processes and methodologies, with the ability to share that knowledge with peers, and project team members.

• Demonstrates excellent analytical skills and ability to solve complex problems.

• Identifies ways of “working smarter”, through elimination of unnecessary steps or duplication.

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience. 

Location: Hyderabad 

Work shift Timings: 11 AM to 8 PM

• B.Tech, BE, M.Tech or equivalent technical degree.

• 4 to 6 years experience in a similar role and Enterprise organisation.

The candidate should have knowledge on various ServiceNow applications like GRC/IRM, ITSM, ITBM, CMDB, Service Mapping.

• Demonstrates working understanding of QE Tools tools like TFS, ServiceNow Test Management, ServiceNow Agile

• Demonstrates working understanding of Various Service Now Application like GRC/IRM, ITSM, ITBM

• Demonstrates working understanding of Experience on all ITSM modules 

• ITIL Foundation certified

• Demonstrates working understanding of ServiceNow ATF, Tricentis Tosca

• Worked in Agile / Scrum

• Working experience / Knowledge in ServiceNow ATF

• Experience / Knowledge on ITBM, ITFM, CMDB etc.

• ServiceNow System Administrator Certification 

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