Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next generation, cutting edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? Want to make an impact that matters? Consider Deloitte Global.
Work you'll do: The Change Management (CM) team is a crucial part of the Deloitte Technology organization. Working closely with Member Firm Engagement & Customer Success, our vision is to drive value realization for Deloitte Technology and member firms by embedding a change management discipline and mindset into our services and programs. The Change Management team applies a consistent, proven methodology and a bespoke toolkit to deliver technology change and critical business outcomes across Deloitte member firms. The Change Management team’s scope includes assessing the impact of a given technology service or IT-enabled program on our stakeholders, defining the most appropriate change management approach, and partnering with the relevant teams within Deloitte Technology and the member firms to drive to a successful outcome.
The CM Senior Analyst is responsible for supporting the organizational change management activities within a project team , drafting project-specific change management deliverables, supporting engagement with internal and external stakeholders, and identifying risks.
Role Specific Responsibilities
Change management
• Ability to learn and use defined and established organizational change management processes, templates, and guidance
• Support development of project-specific change management scope, strategy, approach, and deliverables
• Assist with development and delivery of project scope within specified timeframe including:
• Stakeholder analysis and engagement
• Change impact analysis
• Leadership engagement and alignment
• Readiness assessment
• Communications, training plans and materials
• Local adoption tracking and reporting
• Strong communication skills (both verbal and written)
• Strong proficiency in:
o Microsoft Office, SharePoint, Teams
o Screen capture tools (e.g., Snagit)
o Web site design/layout
• Capable to execute with minimal supervision/guidance
• Experience across Global organization
Managing Relationships
• Develop effective working relationship with stakeholders (internal and external)
• Support stakeholder interactions including planning, logistics management, facilitation, taking minutes, and tracking follow up items
• Meet regularly with CM project lead to stay abreast of current project scope and timelines
• Collaborate well in team environment, manage conflict, support team success, and contribute to a positive team culture
Required qualifications:
Education (degree): Bachelor’s Degree in related discipline or an equivalent amount of professional experience working in a matrixed global environment
Years of Experience: 4 – 6 years’ experience in a professional/client services capacity, emphasizing skills in the following areas: communication, change management, documentation, learning, and general business analysis
Other Preferred Qualifications:
· Instructional design / Technical writing
· Flexibility/adaptability – comfortable working with ambiguity and continually evolving priorities
· Strong analytical skills
· Working knowledge of eLearning tools (Captivate, Articulate Storyline/Presenter, Brainshark) a plus
· CCMP or Prosci is an added advantageLocation: Hyderabad