Senior Analyst – Enterprise Intune Admin - Deloitte Support Services India Private Limited
Job Description:
Work You’ll Do: As a Senior Analyst specializing in Microsoft Intune, you will design, build, and deploy solutions that meet stated requirements and needs, delivering quality results with minimal impact on end users. You will support our goal of technology leadership by creating, developing, testing, and managing elements of Microsoft Intune. Additionally, you will research and evaluate new and emerging features, providing analysis on their potential use within the firm.
Responsibilities:
• Administration of Microsoft Intune:
o Manage Intune Tenant Administration.
o Handle hybrid endpoints like mobile devices, Windows, Linux, MAC, and Chrome.
o Design Role-Based Access Control for Microsoft Intune across all platforms and endpoints using Access Package, PIM, etc.
o Administer and understand Mobile Threat Defence (Symantec, Microsoft Defender).
o Understand user and device certificates (SCEP, NDES).
o Good to have knowledge and experience in managing special function devices like kiosks, rugged devices, MTR, HoloLens, Meta Quest, Zoom, etc.
o Good to have knowledge of creating and managing compliance policies, configuration policies, Mobile Application Management (MAM), app configuration, and application management in Intune.
o Good to have an understanding of Mobile Application Management (MAM) and App Protection Policy.
o Leverage experience with data warehouses to create and present Power Bi reports based on Intune audit data and related sources, supporting comprehensive audit activities and reporting requirements.
• Administration of Mobile Devices:
o Understand enrolment workflow and process.
o Manage mobile application deployment lifecycle.
o Troubleshoot and investigate mobile device management-related cases and incidents.
o Good understanding of Zero Touch Enrolment & Automatic Device enrolment process.
o Manage Mobile Device Management-related policies and restrictions.
• Administration of Windows Platform:
o Support Modern Desktop Management, Co-management, Intune, Autopilot, and Cloud Management Gateway.
o Maintain and troubleshoot client and server environments.
o Knowledge of Implementing and migrating workstations and servers using co-management/Windows Autopilot.
o Understand Active Directory and Group Policy Objects (GPOs).
o Knowledge of Windows 10/11 migration.
o Knowledge of deploying O365 and handle enterprise patch management and reporting.
o Use Intune Log Analytics.
o Investigate and troubleshoot deployment failures, task sequences, OSD, and related component errors.
• Client Interaction:
o Engage in interactive conversations to gain and assure trust with clients.
o Conduct research, test, and provide solutions around Microsoft Intune.
o Identify security gaps and recommend solutions to mitigate risks.
o Test, analyze, and provide suggestions on new Intune features in line with organizational security standards.
o Understand Azure Active Directory and Intune integrations with Active Directory.
• Operations:
o Use ticketing tools like ServiceNow.
o Monitor the Service Desk system, troubleshoot, and resolve issues.
o Respond to and manage service issues and problems.
o Work in rotational shifts and participate in a 24x7x365 On-Call rotation.
• Additional Responsibilities:
o Collaborate effectively with teams and perform independently.
o Maintain a positive behavioural and emotional attitude.
o Contribute to and maintain processes, procedures, and documentation.
o Collaborate with other teams for solutions and implementations.
o Ensure optimization and performance of hardware and virtual infrastructure.
o Participate in planned "Systems Day" and other maintenance activities.
o Report breaches in information security or policies.
o Ensure compliance with processes and documentation.
o Train new staff in technical processes and procedures.
o Participate in employee engagement programs.
Required Technical Skills:
• Microsoft Intune
• Modern Desktop Management
• Windows Autopilot
Required Licenses, Certifications, and Other Requirements:
• Microsoft Intune, Modern Desktop Management
Education:
• Bachelor’s Degree
Experience:
• 4-6 years of experience in an IT role with specialized knowledge in Microsoft Intune & Microsoft Endpoint Configuration Manager, handling mobile device management and modern desktop management.
Preferred Qualifications:
• Industry certification for Microsoft Intune and Modern Desktop Management.
• Experience in infrastructure areas beyond Intune.
• Experience with Azure, MFA, Identity Access Management.
• Working knowledge of Power BI, PowerShell, Python, and Power Automate.
Location: Hyderabad
Shift Timing: Rotational shift
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