Sr. Analyst – Windows Administrator - Deloitte Support Services India Private Limited
In Global Technology Services (GTS), we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible.
In support of our global organization, we have a new opening for TOC specialist. The primary objective of this role will be to delivering world-class operations support for the globally shared enterprise infrastructure services both on-premises and cloud hosted. The engineer will participate in projects activities, fulfill requests for service through a ticket management system, and use advanced skills to troubleshoot problems with the overall service. Additional responsibilities include participating in the On-Call rotation and learning new skills to support various internal and cyber initiatives. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and other SME teams. The TOC specialist is responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations.
Work you’ll do
This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. The TOC specialist may also perform basic system administration tasks such as network/system troubleshooting and executing various scripts.
Responsibilities
- In-depth knowledge and understanding of Active Directory, Exchange servers, SQL servers, Application servers, Networking distributed across the globe.
- Strong knowledge in AD, DNS, DHCP, DirSync, RADIUS, NPS, PKI, GPO, Active Directory sites and subnets Backup, Event Logs, Monitoring & Updates, Windows Server administration, Networking.
- Monitoring and troubleshooting the Windows issues like Server down/hung/not responding, Disk Space issues, High CPU/Memory utilization issues reported through SCOM/Dynatrace
- Manage and Monitor VM infrastructure, VMWare, VDIs, Windows Failover Clusters
- Familiarity with Infrastructure and Application monitoring tools; SCOM, OMS, Moogsoft Nagios, New Relic or any market standard IT Operations Management Tool is a plus.
- Working Understanding of Web Technologies (IIS, SharePoint, Apache, etc.)
- Awareness of basic database concepts (SQL or Oracle)
- Having good knowledge in managing Azure, AWS and GCP cloud services
- hands on experience on Automations tools and provide various metrics and identify bottlenecks or problems that need to be addressed.
- Use PowerShell to consolidate repetitive tasks and more efficiently manage a large infrastructure.
- Drive Major issues towards resolution and avert Major incidents through L2/L3 support.
- Create and Manage KB articles for the repeated incidents.
- Responsible for resolving high priority issues by engaging respective teams if needed.
- Strong troubleshooting skills to solve complex problems.
- Ability to understand a problem and propose solutions to meet requirements.
- Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage stakeholders.
- A strong track record of delivering continual service improvement.
- Be able to communicate effectively, technical issues with technical and non-technical audience. Excellent customer service qualities.
- Ability the learn quickly, collaborate with team members, and meet deadlines.
- Work alongside other colleagues in your department to constantly monitor and harden the services.
- Learn new skills as necessary to support and enhance the services under your administrative control.
- Participate in on-call rotation for after-hours and weekend support.
- Process improvement tracking and continual service improvement management.
The team
The Technology Operations Center optimizes business outcomes by providing the best, first line of defense, 24 hours a day, 7 days a week, 365 days a year. These outcomes equate to maximized service availability and reliability. TOC is the nerve center comprised of, smart people with the right competencies and empowerment to act fast and avert problems before they impact the business.
Location: Hyderabad
Work shift Timings: 24x7 operations
Qualifications
· Bachelor of Engineering/ Bachelor of Technology
· 3+ years’ experience in a similar role and Enterprise organization
Essential
· Exceptional communications skills, both written and verbal
· Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage stakeholders.
· A strong track record of delivering continual service improvement.
· Be able to communicate effectively, technical issues with technical and non-technical audience.
· Foundational organizational skills with the ability to prioritize and multi-task.
· Ability to work both independently and within a team
· Flexible, calm, and professional demeanor in a fast-paced, high-stress environment.
· Highly Motivated, self-starter who has a very strong desire to learn.
· Strong ITIL V3 knowledge (Minimum ITIL foundation certification preferred)
· A solid understanding of the ITIL and Agile framework
· Experience conducting process analysis and documenting process improvement initiatives.
Good to have
- Microsoft MCSA or other relevant certification.
- Certified in core technologies such as Microsoft Windows Server, Active Directory, Cloud etc.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.