Deloitte | India Offices of the US

Provide operational support for firewalls on multiple platforms across the Deloitte global infrastructure. 

First responder to monitored alerts, incidents, and issues. 

Service request fulfilment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.) 

Perform firewall policy changes, analysis and clean-up as requested by firms. 

Provide visibility and insight to assist customers with firewall activity and usage information. 

Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve firewalls in any Deloitte location. 

Coordinate, triage, and troubleshot activities with customers. 

Accountable for executing tasks according to established standards, procedures, and processes. 

Able to communicate and work with customers and peers in different time zone and countries. 

Excellent written and verbal communication skills required. 

Must be able to easily analyse and communicate complex ideas to all levels of management. 

Additional responsibilities regardless of team include: 

• Ensure firewall services and systems are always available and reliable. 

• Respond to and manage service issues and problems. 

• Responsible for awareness and compliance to policy and guidelines of the ISMS. 

• Report, pursue, communicate, and when needed escalate any breaches in information security or policies. 

• Able to coordinate and work with on-site engineers during outage or critical situations. 

• Adhere to established incident management SLA and SLOs. 

• Able to document troubleshooting/process related documents for the team. 

Collaboration: 

• Participation in global technology systems and infrastructure Upgrade. 

• Provide input into peer performance reviews. 

• Mentoring of staff on technical processes and procedures. 

Knowledge Sharing / Documentation: 

• Contribute to, produce, and maintain processes, procedures, operational and architectural documentation, that meet CTO Standards. 

• Change Control - Ensure compliance with processes and adherence to standards and documentation. 

• Assist in training new staff in technical processes and procedures. 

• Work with CTO leadership and application teams in reviewing new documentation. 

·       3 - 7 years of experience is provided as a guideline for hiring and represents the amount of experience typically needed to be successful in this role. 

·       Expert level knowledge of Check Point firewalls including additional blades. 

·       Knowledge of Palo Alto and Checkpoint firewalls 

·       Knowledge of LAN/WAN and network protocols 

·       Knowledge of monitoring tools and commands to ensure quick resolution to issues. 

·       Advanced level skill in firewall policy management 

·       Ability to manage support cases with external technology vendors. 

·       Knowledge of server technologies is a plus. 

·       Knowledge of virtual technologies is a plus. 

·       Excellent written and verbal communication skills required. Must be able to easily analyse and communicate complex ideas to all levels of management. 

·       Sensitivity and cultural awareness are essential as the role will involve contact with a variety of people around the globe. 

·       Discipline and experience in recognizing and handling confidential and sensitive information. 

·       Excellent time management and attention to detail is essential. 

·       Ability to effectively prioritize and execute tasks in a high-pressure environment. 

Other Qualifications 

• Professional Qualifications are preferred, including: 

• Palo Alto / Prisma Certified 

• Checkpoint Certified 

• ITIL Foundation Certified 

Bachelor of Engineering/ Bachelor of Technology 

6-9 years’ experience in a similar role and Enterprise organisation.