Assistant Manager - ITSM & ITOM Engineer

Hyderabad, Telangana, India

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Position Summary

Assistant Manager - ITSM & ITOM Engineer - Deloitte Support Services India Private Limited

As an ITSM & ITOM Engineer joining our team you will have the opportunity to work with multidisciplinary teams across Deloitte Technology to design and operate cutting edge processes and solutions targeted at digitally representing and operating our IT landscape across complex hybrid cloud and on-premise environments.  This will include innovating in the latest technologies such as ServiceNow, Cloud Discovery, Service Mapping and ITOM solutions.     

You will have the opportunity to work across the ITSM & Configuration Management spaces, and also participate in opportunities around Event Management aligned to ITOM to help expand and grow your skillsets. 

If you are looking to work with the latest technologies around ServiceNow ITSM and ITOM spaces, and are looking for an exciting opportunity to grow your skills, then we are also looking for you!  

Key Responsibilities:

·       Design, Integrate and support our ITSM data solutions including ingestion methods which includes Discovery, Cloud Discovery and API ingestion using IRE technologies across on-premise and cloud providers (Azure, AWS & Google)

·       Design and implement solutions with the ServiceNow Common Service Data Model (CSDM) in mind and support the continued implementation within ServiceNow ITSM areas

·       Develop scripts, workflows and ServiceNow Catalog items across ITSM, ITOM and CMDB in partnership and under the technical governance of ServiceNow Delivery within Deloitte Technology 

·       Work closely with teams to ensure that Discovery errors are managed and root causes identified so as to maintain an environment where we are automating and inheriting data

·       Provide input to our technical roadmap to leverage the latest existing platform capabilities to support reduction of technical debt as applicable, while automating everywhere possible 

·       Work within diverse teams across our organization and vendor partners to collaboratively change our IT processes by bringing together experts in AI technologies, ServiceNow, Business Architecture, Service Excellence, Observability, Cloud (Azure, AWS and Google) and orchestration

  • Participate in integrating several leading edge monitoring solutions into a common workflow engine using ServiceNow to help automate remediation and self-healing techniques
  • Review and fulfill client requirements including analysis of business pain points to design technical solution options based on platform capabilities, and current architecture

The team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

 

Location: Hyderabad

Work shift Timings: 11 AM to 8 PM

Qualifications

·       At least 5-7 years of experience managing or operating ITSM, CMDB and ITOM solutions using enterprise grade solutions (with a minimum of 3 years within ServiceNow platform)

·       Demonstrated experience with data governance and automation, including their application to complex hybrid cloud and on-premise solutions

·       Proven experience with data modeling, health, and governance; with in-depth knowledge of data automation, Discovery (on-premise and Cloud) and Service Mapping.

·       Strong proficiency in JavaScript, Glide, REST/SOAP APIs, and ServiceNow Flow Designer.

·       Exposure to automation and monitoring toolsets, Predictive or Agentic AI and/or machine learning 

·       Excellent verbal, written and presentation skills to varied levels of stakeholders and ability to distill difficult technical concepts into understandable documentation 

·       Proven ability to work in and influence multidisciplinary teams in a matrix management environment

·       Flexible work style, hours and telecommuting presence is required as this role interacts with our people globally on a regular basis

·       ServiceNow Software & Hardware Asset Management experience is an asset

·       Preferred certifications:

·       ServiceNow Certified Implementation Specialist and/or Certified System Administrator

·       SAFE or Agile certification

ITIL certification

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse   learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 315131