Application Development - Analyst - Deloitte Support Services India Private Limited
Key Responsibilities:
- ServiceNow Ticketing System Management
- Manage and resolve tickets related to communication systems using ServiceNow.
- Develop and maintain documentation for ticketing processes and resolutions.
- Documentation Management
- Create, update, and maintain comprehensive documentation for processes, systems, and procedures.
- Ensure all documentation is accurate, accessible, and up to date.
- Collaborate with various departments to gather information and improve documentation practices.
- Microsoft Teams Operations
- Provide technical support and training to users to enhance their experience with Teams.
- Conduct user training sessions and create documentation.
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Required Skills & Qualifications:
- Bachelor’s degree in information technology, Communications, or a related field.
- Minimum of 1-3 years of experience in enterprise communications or a similar role.
- Proficiency in ServiceNow and Microsoft Teams
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a global, multicultural environment.
- Preferred Skills
- Experience with other communication platforms and tools.
- Certifications in Microsoft Teams are a plus.
The team
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
Location: Hyderabad
Work shift Timings: 11 AM to 8 PM
Qualifications
· Bachelor of Engineering/ Bachelor of Technology
· 1-3 years’ experience in a similar role and Enterprise organisation.