Analyst (Operations) – CoRe - Digital Data Analytics Innovation, Digital Customer Solutions - DFlow, Deloitte Support Services India Pvt Ltd
Are you looking for an exciting opportunity in the world of business automation technology? Do you thrive on working with customers to uncover problems and figuring out how to solve them using technology? Are you good at strategic thinking? Does working on projects with different methodologies excite you? Are you keen to operate and deliver within a high-performing team where business demand and pressure are high? If yes, then CoRe DFlow is the team for you. Our team defines, estimates, and delivers technology projects that support internal practitioners across the globe serving Deloitte’s clients.
Role and responsibilities
As a DFlow Analyst, you will research and develop and support solutions built on varied technologies like Microsoft SharePoint 2013, Microsoft Azure, Power BI, MS teams etc. You will support a team that provides high‐quality solutions to the customers by following a streamlined system development methodology.
Your key responsibilities include:
1. Operations Support - Manage and streamline daily tasks and routines within the team channel, including preparing input files for internal processes. Ensure efficient processes that contribute to the overall operational effectiveness of the function.
Work in an Agile or Waterfall environment to support solutions in SharePoint, Nintex and MS Teams.
2. Client Support and Issue Resolution: Monitor the support tracker, promptly addressing and resolving client issues and tickets. Demonstrate a client-centric approach and strong problem-solving skills to maintain high client satisfaction levels.
3. Content Management and Web Development: Update and enhance the customer facing portal by creating and maintaining web content using HTML and SharePoint. Adhere to established document workflow standards for publishing and processing content, ensuring a seamless user experience.
4. Project Execution and Business Analysis: Assume the role of a business analyst in project planning, requirement gathering, and execution. Leverage analytical skills to align projects with business goals and deliver effective solutions.
5. Collaboration and Improvement: Build strong functional knowledge and foster connections within the organization. Compile suggestions from various sources and implement innovative solutions to enhance platform content and features. Demonstrate excellent communication, presentation, and documentation skills to create process documents and training materials.
The team
DFlowTeams is a project management and collaboration tool that practitioners across Deloitte use for their project work. DFlowTeams also address a variety of business needs, including marketing and communication, knowledge management, learning and development, and overall process automation. The team uses Microsoft Teams, SharePoint (on-prem and cloud) primarily as a platform. We use various web development and automation tools/technologies (i.e., HTML, jQuery, JavaScript, REST/SOAP API (Application Programming Interfaces), JSON (JavaScript Object Notation), Nintex, Azure, Power apps/flows, and many more) within a structured delivery process to develop products that deliver significant value to our internal customers across Deloitte’s global network.
Qualifications required
· Educational qualification: B.E/B.Tech or M.Tech (60% or 6.5 GPA and above throughout without any running backlogs)
· Content Management Knowledge: Functional understanding of content management and knowledge management to highlighting the ability to effectively handle content-related tasks.
· Web Development Proficiency: Good understanding of HTML, CSS, SharePoint, and other pertinent web development tools, showcasing your technical prowess in web-based platforms.
· Project Management: Basic understanding of Agile and Waterfall methodologies and the concepts of project management and delivery.
· Task Prioritization and Multitasking: Exceptional multitasking skills, adeptly managing and prioritizing tasks to ensure optimal efficiency.
· Clear Communication: Excellent communication skills, both written and verbal, allowing you to convey complex information with clarity and precision.
· MS Office Proficiency: Strong understanding and efficient usage of MS Office tools for effective documentation and communication, specifically MS Word, PowerPoint, and MS Excel.
· Collaboration and teaming – Should be able to thrive and collaborate in a virtual and hybrid working environment. Candidates must be self‐motivated and a strong team player.
Location: Hyderabad
Work hours: 2 PM – 11 PM (IST)
How you’ll grow
At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their way, playing to their strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities — including exposure to leaders, sponsors, coaches, and challenging assignments — to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources, including live classrooms, team‐based learning, and eLearning. Deloitte University (DU): The Leadership Center in India, our state‐of‐the‐art, world‐class learning center in the Hyderabad office, is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
DEI
Deloitte's approach to DEI (Diversity, Equity, & Inclusion) focuses on attracting, retaining, and advancing a diverse workforce and strengthening our inclusive culture where all of our people can connect, belong, and grow:
· Connect through our shared values and the impact we make on the world
· Belong to a team that believes in us and values who we are
· Grow through meaningful opportunities
Disclaimer: Please note that this description is subject to change basis business/project requirements and at the discretion of the management.
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