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Position Summary

Customer

The Customer Team empowers organizations to build deeper relationships with customers using innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We support Deloitte client service teams in enhancing customer experiences and driving sustained growth. Our work includes customer and commercial strategy, digital product innovation, marketing, commerce, sales, and service.
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects—balancing business strategy, technology, creativity, and ongoing managed services. We address critical challenges for customers, partners, constituents, and the workforce. Our Business Process as a Service (BPaaS) offerings help organizations streamline operations and improve efficiency through scalable, technology-enabled managed insights that drive transformation and operational excellence.

Position Summary

Level: Consultant

As a Consultant, you will individually deliver high-quality work within agreed timelines. Depending on the project, you may mentor or guide junior team members and coordinate with onsite/offshore teams to understand functional requirements.

Work You’ll Do
  • As a Sales Excellence practitioner, you will work with CXOs and Sales Leaders to shape the future sales strategy and drive profitable growth. Your responsibilities may include, but are not limited to:
  • Assessing clients’ sales organizations and identifying improvement opportunities
  • Redefining or evaluating sales capabilities, such as sales planning, quota and territory planning, and salesforce incentive structures
  • Improving operational efficiency through process redesign and actionable, data-driven insights
  • Enabling omni-channel sales strategies through integrated business and technical solutions
  • Defining and prioritizing initiatives across people, process, and technology, including developing feasibility models and business cases
  • You will also support commercial growth by contributing to practice development, serving as a key content lead for proposals and business development efforts within the Sales Excellence space.
  • Additionally, you will help build Sales Excellence expertise within Deloitte by creating new solutions, publishing thought leadership, and developing repeatable toolkits for project teams.
The Team

The Customer Strategy & Design (CS&D) team is a key part of Deloitte’s Customer portfolio. We help organizations reimagine customer engagement, drive growth, and deliver enhanced experiences across the customer lifecycle. Our team operates at the intersection of strategy, design, and digital transformation, and includes strategists, designers, analysts, and industry experts.
We partner with C-level leaders to solve complex challenges, such as launching new ventures and redefining go-to-market strategies. Our solutions are designed to deliver measurable impact and meaningful customer outcomes from insight to execution.

Qualifications

Must-Have Skills / Experience / Certifications
  • 2–4 years’ relevant experience, ideally in consulting or with a focus on sales transformation
  • Deep expertise in sales and strong industry knowledge
  • Professional experience: Strategy consulting (including Big 4) and experience in Sales Excellence or customer experience
  • Industry experience: Insurance, Telecommunications, Media & Technology, Banking preferred. Experience with technology adoption and its impact on operating models is a plus
  • Core consulting skills: Project management, stakeholder coordination, reporting, contributing to business unit activities
  • Analytical skills: Delivery of actionable, data-driven insights, quantitative analysis, and synthesizing research
  • Sales Excellence skills: Post-master’s experience in B2B or B2C sales, sales planning, quota/territory planning, salesforce incentive structures
Good-to-Have Skills / Experience / Certifications
  • Experience working in global environments, particularly the US
  • Experience liaising with international stakeholders
Education
  • MBA from a premier school in India or abroad
Location
  • Bengaluru / Hyderabad
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 300271