Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Consultant
As an experienced Consultant, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
Work you’ll do:
We are a team of who innovates, product strategists, researchers, specialists and visionaries who solve end-to-end product and innovation challenges for our clients.
- As a Product and Innovation Design Consultant, you will be integral to our multi-disciplinary teams. You will use your broad design expertise and creative flair to solve our clients’ complex challenges. If you are passionate about applying human-centered design in new ways to tackle wicked problems for our clients and the industries in which they operate, keep reading.
- We are seeking designers who possess a unique blend of business strategy and design expertise. This role requires understanding the ability to apply design thinking principles to drive strategic initiatives. The candidate will be responsible for delivering impactful design solutions that is balanced with business viability and tech feasibility.
- This role demands a critical and strategic thinker who keeps abreast of emerging trends in both business strategy and design, and who can work collaboratively with cross-functional teams to ensure seamless integration of design solutions into broader business strategies. Our Strategic Designers play a pivotal role in shaping Deloitte's competitive advantage through innovative and visually compelling design strategies.
The team:
The Customer Strategy & Design (CS&D) team is a core part of Deloitte’s Customer portfolio, helping organizations reimagine customer engagement, drive growth, and enhance experiences across the lifecycle. We operate at the intersection of strategy, design, and digital transformation, bringing together strategists, designers, analysts, and industry experts.
We work with C-level leaders to tackle complex challenges—from launching new ventures and redefining go-to-market strategies to shaping omnichannel experiences and driving marketing, sales, pricing, and service excellence. Our strength lies in delivering executable strategies that balance long-term vision with practical implementation.
Partnering across industries, we ensure that our solutions deliver both measurable impact and meaningful customer outcomes, guiding clients from insight to execution.
Qualifications
Must Have Skills/Project Experience/Certifications:
- Storytelling – Novel and creative approach to opportunity narratives of the present or future, leveraging metaphors, analogs, using very abstract thinking to help connect insight to story in unique ways
- Design – UX / UI Design tool proficiency in Figma, Sketch, Adobe XD, others
- Innovation – Knowledge of or interest in topics of the future (e.g., Generative AI, Accessible experiences, Equity-centered Design, Sustainability) and an ability to connect them to their impact on individuals, the firm, or our clients, and their stakeholders
- Research, Strategy, and Product – Human Centered Design Research, Business Case Development, Go-To-Market Planning, Market Sizing, New Venture / New Business Opportunity Development and Launch Planning, New Venture Sustainment, Business Model Innovation, Product Strategy and Product Management
Good to Have Skills/Project Experience/Certifications:
- Exposure to working in non-India Geographies (preferably US) and/or interacting with global stakeholders
Education:
- Masters degree in Design or equivalent field
- 2-4 years of experience within UX / UI, Human-Computer Interaction, applied research, or product design and research
Location:
- Bengaluru / Hyderabad