Deloitte US-India Communications – Assistant Manager

Creative writer and project manager – Communications, Media & Technology, USI Growth and Purpose

About the role

At Deloitte, we provide the opportunity to learn, connect, and collaborate with professionals across teams and around the world. As a professional with strong creative writing, content strategy, storytelling and communication skills, you will represent the voice of the organization, create impactful internal campaigns and work with other internal/global stakeholders to engage, inform and inspire our professionals. You will gain exposure to a variety of businesses and tools, partner with leads, and explore your creative potential, while developing your skills and your career. Specifically, the Communications, Media and Technology team functions like a creative in-house agency to create engaging and immersive employee experiences through creative campaigns, audio-video assets, gamification, digital solutions and more. As a creative content writer and project manager in CMT, you will be responsible for driving/leading, project managing, executing, and measuring the various employee engagement campaigns, and other communication activities; in collaboration with the larger internal communications team, senior leadership, and internal stakeholders.

The work you’ll do

In this role, you will work closely with a team that loves to ideate, innovate, be creative and focus on impact for communication solutions across the organization. You will be expected to strategize, execute, and deliver on internal communications campaigns and be responsible for creating impactful content across various media and channels.
You will also take on project management and be responsible for timely deliverables for self and team members part of the project. As an enabler who enhances the communication efforts, your work will include working with internal stakeholders, leaders, and collaborating with the larger internal communications and creative teams. You will bring your
unique and informed perspectives to strategize, innovate, create and drive multiple impactful internal communications and employee engagement campaigns including but not limited to integrated campaigns, emails, newsletters, video scripts, audio podcasts, leadership messages, gamified solutions, and content for internal social channels and websites. 

You will be responsible for the activities below in collaboration, coordination, and engagement between various teams along with supervising team members.

Key responsibilities:

• Work closely with the content team lead and team members to develop, execute, and oversee communication strategies, creative campaigns, employee engagement communications and other media solutions (audio, video, digital) aligned to the stakeholder briefs.
• Conceptualize and draft compelling and creative messages across different channels like, emails, web sites, audio, videos, presentations, internal social platforms, events, and not limited to newsletters, presentations, and other collaterals that are error-free, high-quality, relevant, and adhere to the Deloitte Language and style guide.
• Possess good storytelling and strong written and verbal communication skills to translate stakeholder briefs, key leadership messages and priorities into appropriate and impactful communications that meet the objectives.
• Assess needs, ideate, write, edit, generate, and execute creative and impactful and high-quality communication solutions within a short turnaround time, by collaborating with communications and creative team members.
• Ability to manage multiple projects and stakeholder requests simultaneously while prioritizing and managing time and expectations effectively.

• Provide inputs and aid content lead, group lead and stakeholders on expansion of scope of offerings, while proactively seeking opportunities to build team capabilities.
• Support in effective evaluation and measurement of performance metrics to assess the impact and success of communications delivered; and pivot the strategy accordingly.
• Work with senior leadership, internal clients/stakeholders and translate business objectives into high-quality, relevant, professional-centric communications that adhere to the Deloitte Language and Style Guide.
• Understanding various organizational processes, internal resources, knowledge repositories, brand and risk compliance, style guidelines to deliver error-free and brand-compliant communications as an individual and team.
• Help enhance efforts to improve message coordination, clarity, consistency, and context in line with overall
  US Communications guidelines, specifications, and standards; and ensure that team follows the same.

• Guide, manage and mentor junior members of the team to generate and deliver creative and impactful communication deliverables that adhere to standards and guidelines.
• Have good attention to detail, demonstrate strong influencing ability along with project management, negotiation, resource planning, problem-solving and delegation abilities.

Key requirements:

• Ability to collaborate seamlessly across levels, teams and different stakeholder groups, including a diverse communications team, to develop impactful communication solutions that meet business needs.
• Foster integration across the communications campaigns in US India, USI G&P and the US teams, where applicable, to advance business objectives more effectively.
• Project plan and manage multiple communications simultaneously, adhering to timelines and quality.

• Leverage social and digital communication platforms like the intranet, Microsoft Teams, Viva Engage, audio/video channels, and social media to help drive the organization and individual service lines’ priorities
  and messages.
• Strategize, develop, lead the team and project manage multiple requests with ownership of project pipeline and execution, individually and with the support of team members.

The team

USI Communications is a team of professionals who specialize in Internal Communications, Public Relations and Communication Technology. The team reinforces the culture and brand of Deloitte internally and monitors our external reputation – intervening where necessary. They also play the role of a strategic and trusted business advisor for leaders and ensure that professionals are equipped with the right information in a timely manner to excel at work and enjoy well-being. Other priorities include creating an open and transparent environment for leadership communications, leveraging internal channels creatively, effectively disseminating information and measuring the impact of communications.




Qualifications Required:

• Post-graduate/graduate degree in Communications/Journalism/Advertising/Marketing or English preferred.

• Overall 6-8 years of work experience with at least three years of relevant experience with a proven track-record of delivering quality communications services to support the execution of branding and communication strategies of a large organization.
• Good command over the language, strong written and oral communications skills, proficient writing, storytelling, editing, and proofreading skills, with an emphasis on quickly developing high quality content in alignment to business objectives, stakeholder briefs/requirements for use in various communications media, video and audio scripting, and other digital channels.
• Strong listening, attention to detail and analytical skills; efficient organizing, ideating, project management and stakeholder management skills with creative and agile problem-solving capabilities.
• Strong interpersonal traits, including confidence to interact with personnel at all levels, responsiveness, flexibility, initiative, decision making, conflict resolution, and tact.
• Intermediate skills working with Microsoft Office applications required. Familiarity with creative technology/software would be a plus.
• Ability to work with different teams and collaborate seamlessly on multiple projects with quick turnaround times, without compromising quality.
• Experience working in a global organization or large-scale communications projects, preferred.
• Familiarity with Chicago Manual of Style, AP Handbook or other editorial standards preferred.

• Hands-on experience with developing, managing and publishing creative content for audio, video and social media networks will be a plus.
• Experience with leading a team, people management and coaching skills preferred.

This role will be based out of Hyderabad.

Work timings: 11 a.m. – 8 p.m. (IST)

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