Content lead – Communications, Media & Technology (CMT), Deloitte USI Communications, USI Growth and Purpose

Job Description: Manager – Creative writing, Strategic Comms and Campaigns 

About the role

As a Manager (Content lead) within the Communications, Media & Technology (CMT) team at Internal Communications, Deloitte USI Growth and Purpose group, you will be a strategic leader and trusted advisor, responsible for shaping and executing the internal communications vision. You will drive the development and deliver innovative, high-impact communication strategies and campaigns that engage, inform, and inspire Deloitte professionals. You will lead a high-performing team, foster cross-functional collaboration, and build strong relationships with US and USI (US-India) leadership, business stakeholders, and communications professionals across the organization. Your role will elevate the team’s practice, build marketplace eminence, and nurture a culture of creativity, excellence, and continuous learning.

The work you’ll do

In this leadership role, you will:

• Drive the vision, planning, and execution of impactful internal communications campaigns that align with business objectives and resonate across diverse audiences. Translate complex business priorities into clear, creative, and actionable messaging.
  
  
• Serve as a trusted communications advisor to senior leaders and business stakeholders, providing strategic counsel and ensuring alignment of messaging across geographies and service lines.
  
  
• Lead, mentor, and inspire a team of communications professionals, cultivating a culture of creativity, collaboration, and continuous learning. Oversee project delivery, resource planning, and professional development.
  
  
• Champion the use of emerging tools, digital platforms, and creative approaches to elevate employee engagement and campaign effectiveness. Facilitate the sharing of best practices and drive continuous improvement across the team.
  
  
• Establish success metrics, analyze campaign performance, and leverage insights to refine communication strategies and demonstrate business value.

Key responsibilities:

• Lead the ideation, development, and execution of strategic, multi-channel internal communications campaigns that advance business objectives.
• Build and maintain strong partnerships with US and USI leadership, business stakeholders, and cross-functional teams.
• Serve as a trusted advisor to senior leaders, translating complex business priorities into clear, compelling, and actionable communications.
• Drive the adoption of innovative communication tools, technologies, and methodologies to enhance engagement and impact.
• Enable the sharing of best practices, insights, and lessons learned across teams and geographies.
• Guide, coach, and develop team members, fostering a culture of feedback, learning, innovation and high performance.
• Oversee the measurement and reporting of communication effectiveness, leveraging analytics to inform decision-making.
• Ensure all communications are brand-compliant, risk-aware, and aligned with Deloitte’s values and standards.

·       Represent the team in strategic forums, cross-team initiatives, and external engagements as appropriate.

Qualifications required

• Post-graduate/graduate degree in Communications, Journalism, Advertising, Marketing, English, or a related field.
• 10+ years of relevant work experience in internal communications, with at least 3 years in a leadership or managerial role within a large, global organization. Experience working in an ad agency is preferred.
• Demonstrated expertise in developing and executing strategic communication campaigns across multiple channels and formats.
• Exceptional written, verbal, and editorial skills, with the ability to craft compelling narratives for diverse audiences and leadership voices.
• Proven ability to build consensus, influence stakeholders, and manage relationships at all levels, including senior leadership.
• Strong project management, analytical, and problem-solving skills, with experience managing multiple complex projects simultaneously.
• Experience leading, mentoring, and developing high-performing teams.
• Proficiency in Microsoft Office and familiarity with creative and digital communication technologies.
• Experience with measurement and analytics tools for communications (e.g., PoliteMail, ICMD, social media analytics).
• Familiarity with editorial standards such as the Chicago Manual of Style or AP Handbook.
• Experience working in a global, matrixed environment is preferred.

The team
USI Communications is a talented team of professionals who specialize in Internal Communications, Public Relations and Communication Technology. The team reinforces the culture and brand of Deloitte internally and monitors our external reputation – intervening where necessary. They also play the role of a strategic and trusted business advisor for leaders and ensure that professionals are equipped with the right information in a timely manner to excel at work and enjoy well-being. Other priorities include creating an open and transparent environment for leadership communications, leveraging internal channels creatively, effectively disseminating information and measuring the impact of communications.

Work location and timings

• Hyderabad
• Work timings: 11 a.m. – 8 p.m. (IST)

How You’ll Grow
At Deloitte, we are committed to your professional growth and development. As a Manager, you will have access to a wide range of learning and networking opportunities, exposure to senior leaders, and challenging assignments that will accelerate your career. You will play a key role in shaping the team’s culture and success while building your personal brand and leadership capabilities. And, as a part of our efforts, we provide our professionals with various learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. Everyone learns differently. So, we provide a range of resources, including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices, is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices to help them be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain an inclusive culture, invite authenticity, leverage our diversity, and where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, people, and communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States, and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

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