Deloitte | India Offices of the US

Deloitte US-India Communications – Senior Analyst

Content Writer | USI Talent Communications

About the role

At Deloitte, we provide the opportunity to learn, connect, and collaborate with professionals across teams and around the world. You will gain exposure to a variety of businesses and tools, partner with leads, and explore your creative potential. As a professional with a strong background in corporate communications, content strategy, with excellent content writing and project management skills, campaign design and management, and a passion for the community and environment you will work closely with the communications team that leads the Purpose Office comms team in collaboration with the larger internal communications team as well as senior leadership and internal stakeholders.

Purpose

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.

The work you’ll do

In this role, you will bring your unique and informed perspectives, and effectively collaborate, coordinate and engage across various teams to help plan, create, drive and measure multiple impactful internal communications and employee engagement campaigns for the Talent Office; including but not limited to crafting firm level communications, leadership messages, presentations, newsletters, content for social media and internal websites. As an enabler who enhances the communication efforts of this group, your work will also include liaising with US and USI leadership, Business Area Leaders, advisors, internal stakeholders, designers and communication leads to ideate, create, project manage and focus on impact for communication solutions.

Key responsibilities

·       Ideate, create, and execute various internal communications campaigns, messaging frameworks, and that reflect Deloitte's purpose and values. Collaborate with creative, media, and production teams to deliver engaging visuals and multimedia assets.

·       Work closely with the communications team in collaboration with advisors, internal stakeholders and leaders, and other comms members to ideate, develop, execute, and measure communication strategies and employee engagement campaigns aligned to the Talent business model.

·       Proactively assess organizational needs and develop timely, relevant, and program-specific internal branding and messaging strategies. Regularly inform, inspire, and educate professionals about various talent engagement initiatives, including but not limited to rewards, recognition, well-being, ethics and compliance, and various businesses under the Talent gambit.

·       Develop communications and draft compelling messages across diverse channels like emails, web solutions, digital platforms, videos, audio, social media, and not limited to newsletters, presentations, guidebooks, reports, materials for internal meetings, leadership visits, and other collaterals that are high-quality, relevant, and adhere to the Deloitte language and style guide.

·       Work with the communications lead, senior leadership, and stakeholders to understand program objectives, proactively identify, gather, define requirements, and disseminate timely communications within the defined strategies of the group.

·       Identify communications opportunities, nurture partnerships, and develop strategic messaging aligned to business priorities.

·       Support in assessing needs, ideate, write, edit, generate, and execute creative, impactful and high-quality communication solutions within a short turnaround time. With strong attention to detail, ensure deliverables have zero/minimum errors and are consistent with the Deloitte style guide.

·       Possess strong written and verbal communication skills to be able to translate key leadership messages and priorities into appropriate communications briefing that adhere to specifications, standards, and guidelines.
 

·       Help in project planning and effectively tracking the communications pipeline, production and distribution of regularly updated communication vehicles such as email communications, internal websites, online newsletters, etc.

·       Demonstrate the ability to effectively manage multiple projects, leaders and stakeholders while prioritizing and managing timelines effectively.

·       Significantly enhance communications to improve message coordination, clarity, consistency, and context in line with the overall US Communications guidelines, legal and brand standards for communications.

·       Demonstrate knowledge of Deloitte’s business, purpose, shared values and build messaging to positively position the firm both internally, and in
the marketplace, wherever required.

·       Assist and seamlessly team up with the Communications lead; helping to efficiently execute the various tasks and activities planned for the group.

Key requirements

·       Ability to seamlessly collaborate with the leads, communications and creative teams, and other diverse stakeholder groups across levels and regions, to develop impactful communication solutions that meet stakeholder needs.

·       Ability to work with ambiguity, demonstrate agility, and pivot quickly as per needs.

·       Help develop, and execute multiple requests with ownership of project pipeline and execution, both individually and in partnership with the communications lead, as required.

·       Foster integration across the communications campaigns in US India, USI G&P and the US teams, where applicable, to advance objectives more effectively.

·       Support with project planning and managing multiple communication requirements simultaneously, adhering to timelines and quality.

·       Leverage social and digital communication platforms like the intranet, Microsoft Teams, Viva Engage, videos, and social media to help drive the leaders’ brand, group/individual service lines’ messages and priorities.

·       Led the creation and delivery of high-quality content tailored for more than 100K professionals. Develop engaging content for internal channels, fostering employee engagement and reinforcing organizational values.

The team

USI Communications is a team of professionals who specialize in Internal Communications, Public Relations and Communication Technology. This role is aligned with the Purpose Office Communications team that sits within USI Communications. The team reinforces the culture and brand of Deloitte internally and monitors our external reputation intervening where necessary. They also play the role of a strategic and trusted business advisor for leaders and ensure that professionals are equipped with the right information in a timely manner. Other priorities include creating an open and transparent environment for leadership communications, leveraging internal channels creatively, effectively disseminating information and measuring the impact of communications.

Required qualifications

·       Post-graduate/graduate degree in Communications/Journalism/Advertising/Marketing/Business Administration or related fields, with at least two to three years of relevant experience.

·       Overall work experience of 3-6 years with a proven track record of delivering quality communications services to support the execution of business, leadership, branding, and communication strategies of a large organization.

·       Good command over the language, strong communication skills (written and oral), proficient writing, editing, and proofreading skills, with an emphasis on quickly developing high-quality content in alignment with business objectives, stakeholder briefs/requirements for use in online communications.

·       Strong project management, time management, coordination, and stakeholder management skills; with an ability to manage multiple projects at once.

·       Strong listening and analytical skills; efficient organizing, strategizing, and planning capabilities for multiple activities.

·       Aptitude for storytelling both for written communication and visual communication.

• ·       Ability to work with different teams on multiple projects with quick turnaround times, without compromising quality.
• ·       Strong interpersonal traits, including confidence to interact with leaders, stakeholders and personnel at all levels with empathy, responsiveness, flexibility, initiative, and tact.
• ·       Intermediate skills working with Microsoft Office applications required.
• ·       Experience of having worked with a global organization or large-scale communications projects, preferred.
• ·       Experience with managing and publishing content for internal sites, social media networks will be a plus.
• ·       Familiarity with Chicago Manual of Style, AP Handbook or other editorial standards preferred.
• ·       Experience in collaborating with global counterparts; being part of a global organization or large-scale communications projects preferred.

This role will be based out of Hyderabad.

Work timings: 11 a.m. – 8 p.m. (IST)