Risk Management, Deal Strategy and Contract Support, Manager
Deloitte Consulting LLP’s Quality and Risk Management group is seeking a Risk Manager to join our Industry risk management team. Successful candidates will have extensive experience in identifying and ameliorating business and contract risks associated with the provision of professional consulting services. The Risk Manager role involves providing risk consultations to consulting opportunity pursuit teams, reviewing and revising as applicable draft contracts (Statements of Work, Engagement Letters, Change Orders) for professional services, assisting in and, at times, leading negotiations with clients and other third parties, and serving as a trusted risk advisor to senior client service executives.
Work you’ll do
Deal Desk Support, Contracting and Negotiations
· Assist with deal desk and contract review activities. Supports our sales teams in identifying potential risks associated with contemplated services and recommending solutions to ameliorate such risks, review and revise as necessary draft contracts (e.g. statements of work) and proposals in response to RFIs/RFPs
· Coordinate with various functions including sales, legal, finance and delivery to act as a strategic risk advisor to help ensure that risks to the firm are sufficiently addressed during the sales and contracting cycles.
· Responsible for risk consultations and risk reviews of draft statements of work, engagement letters and change orders. Assist internal business stakeholders and legal in reviewing framework agreements such as MSAs, NDAs, teaming agreements etc. relevant to the delivery of consulting services.
· Identify risks and provide guidance on approaches to reduce and manage risks associated with consulting services
· Coordinate with risk managers of other firm functions in connection with cross-functional opportunities to help ensure a seamless risk management experience for client service executives.
· Ensure that contracting requirements are met and handled in a manner that is consistent with the Firm’s policies, requirements, and good business practices.
Ongoing and Post Execution Risk Management and Contracting Support
· Assist with contracting, risk management and mitigation support for ongoing contracting requirements - SOWs, Change Orders, amendments, and renewals.
· Facilitate continued compliance with contractually required policies and processes and with the Firm’s internal policies.
· Continue to collaborate with different functions to socialize agreement/contractual requirements and business terms.
· Work actively with account leadership and quality team to identify and help mitigate post-signature delivery and engagement risks.
Knowledge Management and Training Support
· Maintain knowledge of core professional services (IT, Managed Services, Outsourcing) and product offerings to continue supporting contracting and risk matters in a fast paced constantly changing environment.
· Work independently to manage contractual matters and risks and be the trusted advisor on multiple accounts.
· Provide mentoring and training to Risk Management colleagues and to a broader audience to enhance knowledge of and compliance with firm’s policies, templates and processes.
· Proactively pursue, assess and, where appropriate, advance firm’s initiatives including in the areas of software, cloud, data analytics, AI, operate services and privacy & security.
· Support strategic initiatives pertaining to development/updating of processes, tools, and templates to improve overall risk management and contracting practices and to help drive adoption of such processes, tools, and templates.
The Team
The QRM organization partners with the business by bringing meaningful insights that help to manage risk and improve quality in the way we sell and deliver projects.
This results in market differentiation, improved client outcomes, and positions the business to navigate the growing complexity in engagements.
Qualifications and Experience
Required:
· Strong understanding of professional services contracting lifecycle with an emphasis on technology services
· Deep understanding of risks associated with the delivery of professional consulting services and an ability to identify specific approaches to ameliorating such risks
· Proven track record influencing diverse set of stakeholders and driving common outcomes with a strong understanding of commercial contracting processes, including terms and conditions
· Outstanding verbal/written communication, collaboration, and negotiation skills to lead an environment driven by customer service and teamwork
· Excellent leadership skills including ability to prioritize critical needs, act decisively, and handle a high volume of complex tasks within a given timeframe
· Experience in reviewing and revising scope of work documents with a focus on incorporating actionable and measurable guidance to address specific risks around delivery execution
· Proven willingness to listen and learn, and a consistent record of making and explaining appropriate decisions (even when this leads to tough business discussions).
· Education: BBA/BA/BS in related field, Masters’ Degree is desirable
· Experience Requirements: Minimum 5-8 years of experience in the Consulting/Professional Services space
· Location: Flexible
· Travel Requirements: Willingness and ability to travel approximately 25%, flexibility required based on candidate location and role
Preferred:
· Knowledge of one or more segments of our key industries: Life Science & Health Care (LSHC), Technology, Media and Telecommunications (TMT), Financial Services (FS), Consumer, and/or Energy, Resources, & Industrials (ERI) including key industry issues, the competitive landscape and recent developments.
· Experience in Consulting field or a professional partnership
· Experience handling risk issues pertaining to some combination of outsourcing, cloud software, software licensing and alliance agreements
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We provide our professionals with a variety of learning and networking opportunities, some of which are:
- Intensive trainings on latest technologies from eminent external trainers.
- Internal trainings and workshops.
- Subscriptions to prominent online training platforms, such as Lynda.
- Hackathons and tech challenges to exercise your front-end skills.
- Freedom to adopt and use the latest technologies in your live projects.
- Travel opportunity (wherever possible) to work at the client’s location or at our global offices.
Apart from the above, you will have access to DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer comprehensive well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships that we have with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
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