ServiceNow Developer - Senior Consultant (I&T - Deloitte Engineering)

Same job available in 7 locations

Bengaluru, Karnataka, India

Chennai, Tamil Nadu, India

Gurugram, Haryana, India

Hyderabad, Telangana, India

Kolkata, West Bengal, India

Mumbai, Maharashtra, India

Pune, Maharashtra, India

Back to search results
Back to search results

Position Summary

Job Role: ServiceNow Developer, Senior Consultant

Work you’ll do


                      ·      Collaborate with stakeholders to understand and document business needs as part of requirement gathering. 

·     Develop comprehensive design solutions that address business requirements. 

·     Develop and configure technical solutions, such as client scripts, UI pages/actions/policies, catalogs, update sets, scheduled jobs, import sets, transform maps, Discovery, ACLs, and notifications. 

·     Conduct thorough testing to ensure the quality and functionality of the solutions. 

·     Manage the deployment process to ensure smooth transition and integration into the production environment. 

·     Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology.  

·     Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis.  

·      Integrations with REST APIs, other ServiceNow instances, with other ticketing tools. 

The Team

        Deloitte’s OpenCloud platform is an industry leading multi-cloud, data center and edge management backplane. Supporting clients diverse and complex infrastructure and application stacks, OpenCloud provides an integrated and automated platform for efficiently managing, scaling, and securing enterprise workloads.  Integrating tools, OpenCloud provides our clients with an unmatched set of capabilities and self service catalogs. 

 Qualifications and Experience

Required:

·       Bachelor’s/Master’s degree. 

·      At least 5+ years of experience with ServiceNow Development.   

·      Experience working with ITSM such as incident management, change management, request, and problem management. 

·      Experience in designing and developing service catalogs, client scripts, update sets. 

·      Experience working with integrations through REST APIs and working with JSON objects. 

·      Experience working with ITOM Implementation such as service mapping, discovery, event management. 

·      Knowledge about ServiceNow GenAI offerings such as Now Assist, Virtual Agent, CSM. 

·       Good understanding of ITIL concepts. 

·       Willing to learn new concepts/modules as per project needs

·      Basic knowledge in Python for custom scripts. 

·      Effective communication skills, ownership, strong interpersonal skills, and a positive attitude, fostering teamwork and idea-sharing in product development. 

·      A desire to take initiative and continuously work on improving the service. 
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse   learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 302250