Human Capital
Our Human Capital team helps Deloitte client service teams support value creation through people's performance. We guide teams in reimagining work, the workforce, and the workplace across the enterprise, and help in transforming HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help provide insights and enable delivery to address questions such as: How do organizations access, develop, and motivate their workforce? What should the AI strategy be for the HR function? Do they have the right organization and culture to enable performance? Join our team to help make work better for humans and humans better at work
Position Summary
Level: Consultant
As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high-quality work products to support change transformation initiatives within due timelines. Need basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements, extent of change and develop relevant support collaterals.
Work you’ll do:
Across our service offerings, you will:
• Develop pertinent and thoughtful analyses; contribute to the creation of deliverables related to learning development / change management / technology, and large-scale transformations
• Enhance broad consulting skills, expertise, technical skills, and leadership capability; take on broader responsibilities beyond your own work product, including the final product and team member supervision
• Build relationships; communicate effectively on behalf of others as well as yourself; solve problems and bring solutions to team leadership
• Manage ambiguity & moderately complex engagements; structure, review, and validate analysis, recommendations, and deliverables
The Team:
The Organization Workforce & Change practice focuses on transforming the organization to support its business strategy. This involves helping our clients move from where they are today to where they need to be in the future. This could include changing the organization’s culture, modernizing specific functions, and redesigning the organization structure. It will require a combination of change management actions to execute the transformation. To enable our success, it will be critical to use data and insights to inform better ways of working together.
Role and Responsibilities
As an experienced Consultant, you will:
• Develop comprehensive change management deliverables for large-scale business transformations. Examples: stakeholder analysis, change impact assessments, readiness surveys, communications and engagement materials (such as executive leadership messaging, awareness/go-live campaigns, newsletters, video scripts, FAQs).
• Develop instructional design training collateral such as ILTs, WBTs, QRGs, job aids, and other formats like nano-videos & simulations, inclusive of training curriculum, course outlines, storyboards, courses, and training evaluation.
• Craft and execute communication and engagement strategies to support project milestones, drive user adoption, and enable successful operational changes.
• Facilitate stakeholder engagement and alignment through tailored communications and engagement events (e.g., Town Halls, workshops, newsletters, digital content).
• Monitor/track, measure, and report on change readiness and adoption effectiveness using qualitative and quantitative metrics, to inform engagement approaches and adoption strategies.
• Collaborate cross-functionally with clients and subject matter experts (SMEs) in virtual/live environments to design and deliver impactful deliverables.
• Support senior team members in the planning, development, and deployment of change strategy, change messaging, and delivery formats. On occasion, perform quality assurance for junior practitioners.
• Support tracking status of project plan deliverables against project’s critical milestones and provide timely updates to Project Lead/Manager regarding timelines and risks/watch items/dependencies.
• Contribute to practice development initiatives, including support proposal drafts/resource estimates, sharing best practices, and innovating new approaches.
Qualifications
Must Have Skills/Project Experience/Certifications:
• 3 - 6 years of hands-on experience in industry or consulting in learning and development/organization design/organization change management/digital and cloud solutions space
• Demonstrated experience supporting change workstreams across business/process/technology transformation initiatives
• Ability to manage ambiguity and develop creative, compelling, and visually appealing deliverables
• Excellent verbal and written communication skills, with ability to tailor messaging to diverse audiences
Good to Have Skills/Project Experience/Certifications:
• PROSCI Certified Change Practitioner certification
• Experience with ERP/Technical systems e.g. Workday/Oracle/SAP
• Strong analytical skills, with experience of working on tools like MS Excel, Tableau/PowerBI, MS Access, etc.
• Experience with digital communication and collaboration tools (SharePoint, Teams, Yammer, etc.)
• Experience of working on recording and authoring tools like Adobe Captivate, Articulate Storyline, Enable Now, uPerform, UPK, etc.
• Familiarity with project management capabilities
Education:
• Required: BE/B. Tech/M.C.A./M.Sc. (CS) degree or equivalent from accredited university
• Preferred: Master’s degree (MA/MS) or MBA in Human Resources Management or related field from an accredited university
Location:
• Bengaluru/Hyderabad/Pune/Chennai