Deloitte | India Offices of the US

SM- Multi-Process HR Outsourcing Strategy & Delivery

HUMAN CAPITAL

The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations – from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients.

Looking for a world of opportunities and a fulfilling career?

Work you’ll do:

• Provide strategic foresight and thought leadership to navigate the evolving Multi-Process Human Resource Outsourcing landscape, including the impact of emerging technologies like agentic AI and RPA.
• Generate go-to-market strategies, develop and manage HRO pricing strategies, structure global deals, and oversee sales processes to ensure competitive and profitable services.
• Oversee the transition of HR services being outsourced, including the development of Standard Operating Procedures (SOPs), onboarding and training of resources, and stabilization activities.
• Maintain client relationships and act as a Subject Matter Expert.
• Oversee end-to-end program delivery and ensure risk management.
• Engage in executive-level client meetings and address high risks/issues.
• Ensure quality delivery, engagement health, and talent engagement using consistent tools and methods.
• Collaborate with HR functions that have retained services to maintain continuity and quality.
• Qualifications Required:
• Over 15 years of experience setting up or managing MPHRO Service Centers or Global Capability Centers (GCC) that provided Tier 1 help desk and hire-to-retire transaction processing.
• 10+ years of experience in selling and delivering MPHRO and multilingual support services.
• Extensive experience with using assorted HR Shared Service technologies related to document management, chatbots and virtual assistants, translation services, employee engagement platforms, telephony, and case management.
• Strong oral and written communication skills.
• Commitment to excellence, high standards, and demonstrated ability to supervise and motivate subordinates.