HUMAN CAPITAL – UKG WFM
Human Capital The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations – from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients. Insights Innovation & operate Helps clients sustain organizational performance and enables ongoing insights into the organization with a set of services and solutions that extend capabilities with products, solutions and operates capabilities provided as a service. The HC HRCO team is a core component of our Human Capital practice – the work we do supports the five major issues our clients are facing. Human Capital Application Management Services help clients sustain Organizational performance by helping to manage, enhance, and maintain custom or packaged HR software. Deloitte provides full-cycle Operate from upfront advisory services through application optimization and innovation. Keeping the employee in mind, all our services cater to improving an organization’s productivity through their human capital asset. Work You’ll Do
•Participate in the full lifecycle of an Operate project including, System enhancements,Support and Maintenance, in adherence to Service Level Agreements
•Work on Incident Management activities like Incidence logging, Triage, Tracking andResolution on severity basis, and Problem Management activities of Root CauseAnalysis and Error Handling.
•Participate in requirement gathering for identified changes (small and mediumenhancements) based on Request for Change documents, and translate businessneeds into technical/functional design specifications
•Work with IT Service Management (ITSM) tools like ServiceNow for Level based (L1,2 or 3) support
•Maintain and monitor data conversion assigned activities during all phases of project
•Research, document, configure and test all functional elements involving rules andpolicies
•Collaborate with the technical consultant and other project team members to ensureconfiguration of the functional specifications have been met – additionalrequirements
•Collaborate with project teams and client stakeholders in a virtual environment tosupport project delivery
•Support deployment activities including involvement in local design workshops, andhyper care related activities
•Knowledge in one or more of the following areas: Workforce Management concepts,UKG WFM WFC Suite, ITSM tools, RACI Matrix, RAID Log and ITIL practices
Additional Responsibilities:
•Perform configuration, re-configurations, upgrades, enhancements, maintenance anduser acceptance testing activities for large-scale timekeeping and workforceapplications
• Act as technical liaison and subject matter expert with internal client organizations and peer technology partners on timekeeping and other workforce management applications
• Perform troubleshooting activities using hyper-find queries, genies and reports. Also Monitor the Transaction Assistant daily and resolves any issues
• Support testing activities through the test environment including maintaining a DEV environment representative of production, through frequent updates of production data
• Create and update detailed functional and technical design documents, plans testing strategies and test cases, user training documents
• Conduct production support, software upgrades, and regular audits, to ensure compliance on the use of the UKG WFM application
• Act as liaison for application upgrades and coordinate communications and training
The key skills required are as follows:
• Bachelor’s Degree
• Master’s in Human Resource Management is desirable
• 4 to 6years’ application support experience in technical aspects of UKG WFM including:
− UKG WFM WIM Interface Designer Tool
− Coordinating all facets of application upgrades
− Device management (clocks, web, handheld etc.)
− SSRS and other SQL based reporting tools
− Set Up Data Manager
• Extensive application support experience on UKG WFM Workforce Central, including corrective maintenance and bug fixing around Timesheet Data, Pay Calculations, Person and Functionality access, Wage Adjustments in the following modules:
− UKG WFM Time & Attendance: Pay policy building blocks, ESS, Access and Security, Navigators, Hyperfinds, Genies, Event Manager and Transaction Assistant
− UKG WFM Accruals: Accrual Profiles, policies, grants and limits
− UKG WFM Activities: Work Orders, Productivity Tracking, Activity Forms
− UKG WFM Scheduling & Advanced Scheduling: Schedule planners, Labor and Volume Forecasting
− UKG WFM Analytics
• 2 to 6 years’ experience as a functional consultant with any other Time & Attendance management system will be considered
• Experience in using ITSM tools like ServiceNow
• ITIL V3 Fundamental Certification is preferable
• Strong analytical/problem-solving ability
• Excellent written and oral communication skills
• Ability to work in teams and interact across all levels
• Ability to deal with ambiguity and work pressure
• Proficiency in MS Office, specifically MS Word, PowerPoint and Visio
• Willingness to travel internationally for extended duration of time (3 to 6 months)
• Experience in Workforce Dimensions is required.
− Business Structure
− Tiles and Data views
− Time & Attendance
− Accruals
− Analytics, Reporting and Activities
− Scheduling & Advanced Scheduling
• Experience in Dell Boomi is required:
− Certification in Dell Boomi
− Preferably candidates who have worked on integration of Dimensions using Dell Boomi
Travel Requirements:
There could be a need to travel within/ outside the country based on project needs for a limited period.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world