Deloitte | India Offices of the US

Job Title: Lead Jr. Associate;

Department: IIO; Location: Hyderabad

Position Summary

The HR Operations Associate serves as a first point of contact for employees, helping deliver smooth, reliable HR service experience. The role focuses on accurate case handling, use of HR systems, and adherence to service standards while protecting sensitive information. It requires strong communication, learning agility, and flexibility to support round-the-clock operations.

Key Responsibilities

• Respond to customer inquiries through multiple channels - Phone, chat and tickets. (calls, webforms, emails, chats and voicemails)
• Develop an understanding of US Human Capital Management (HCM) nuances, including payroll, benefits, talent, policies etc
• Ability to handle Hire to Retire HR queries which may include – Payroll queries, Leave administration, Benefits administration, Time and Attendance management etc.
• Handling sensitive employee data, confidentiality, and policy adherence.
• Gain hands-on experience with applications like Workday, Salesforce, Oracle, SAP, Success factor, and UKG
• Developing a higher level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service
• Communicate (verbal and written) with customers from different countries and cultures
• Utilize the client knowledge base to find answers and solutions independently
• Responsible to resolve assigned incident/Queries, displaying clear understanding of SLA
• Reporting and updating supervisors for daily progress and guidance on assignments and concerns
• Demonstrate flexibility in working in different shifts (24x7 operations)

Qualifications & Experience

• 5 – 3 Years of prior work experience (preferably in HR Inquiry Helpdesk)
• Basic understanding of Microsoft Office applications (Outlook, Excel, Word, PowerPoint)
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Shift Timings: Rotational Shifts/Night Shift/ Day Shift and weekend (as per the business demands)