Role Name: AVP, Multi-Process HR Outsourcing Strategy & Delivery
HUMAN CAPITAL
The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations – from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients.
Looking for a world of opportunities and a fulfilling career?
Work you’ll do:
- Provide strategic foresight and thought leadership to navigate the evolving Multi-Process Human Resource Outsourcing landscape, including the impact of emerging technologies like agentic AI and RPA.
- Generate go-to-market strategies, develop and manage HRO pricing strategies, structure global deals, and oversee sales processes to ensure competitive and profitable services.
- Oversee the transition of HR services being outsourced, including the development of Standard Operating Procedures (SOPs), onboarding and training of resources, and stabilization activities.
- Maintain client relationships and act as a Subject Matter Expert.
- Oversee end-to-end program delivery and ensure risk management.
- Engage in executive-level client meetings and address high risks/issues.
- Ensure quality delivery, engagement health, and talent engagement using consistent tools and methods.
- Collaborate with HR functions that have retained services to maintain continuity and quality.
- Qualifications Required:
- Over 15 years of experience setting up or managing MPHRO Service Centers or Global Capability Centers (GCC) that provided Tier 1 help desk and hire-to-retire transaction processing.
- 10+ years of experience in selling and delivering MPHRO and multilingual support services.
- Extensive experience with using assorted HR Shared Service technologies related to document management, chatbots and virtual assistants, translation services, employee engagement platforms, telephony, and case management.
- Strong oral and written communication skills.
- Commitment to excellence, high standards, and demonstrated ability to supervise and motivate subordinates.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer comprehensive well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships that we have with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.