Enterprise Performance
Our Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to support the delivery of holistic performance improvement and digital transformation. We support Deloitte client service teams of strategic advisors and architects, differentiated by our industry depth to help collaborate with leading insights providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable the heart of business solutions
Position Summary
ServiceNow - Technical-Senior Consultant
As a consultant, you’ll be responsible for understanding the requirements and translating them into technical artifacts. You’ll also liaise with senior team members to communicate the status and provide suggestions on technical solutions and change impact.
Work You’ll Do
Practitioners with a passion for helping clients solve complex Finance, Supply Chain, and IT challenges will be brought together under one group. This enables professionals to interact with and learn from their colleagues who understand the specific challenges that exist in each domain. Practitioners can further their skill development and grow their careers while working across the Advice, Implement, and Operate spectrum.
The Team
TSO Offering enables our clients to achieve their objectives of Digital transformation of enterprise services and IT transformation across enterprise functions through our advice & implement services. USI team with its technology and process skills expertise, experience & scale is an integral part of offering. USI team works through the lifecycle of these transformation programs.
Qualifications required:
Must have skills/Project Experience/Certifications:
- Minimum of 6+ years of ServiceNow implementation experience in large complex environments is required
- Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets
- Proficient in Agile development and all phases of the Application Development Lifecycle, Experience with software development support tools (e.g. Jira, Rally etc.)
- Certified ServiceNow System Administrator (CSA), ServiceNow Developer with hands-on experience with ITSM
- Hands-on experience with one additional ServiceNow skill (ITBM/ITOM/HRSD/ITAM/DevOps/ Integrations/ Service Portal/Custom applications) is mandatory
- Participate in user story grooming session, elaboration, and design sessions
- Review user stories to understand requirements and technical architecture documentation for solution
- Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file based transfers, etc.
- Develop integration design to support functional design including full documentation of methods, data transfers and error checking
- Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements
- Identify requirement “gaps” to maintain a high degree of quality in the solution build
- Provide insight and expertise into the ServiceNow configuration based on previous work experiences and training
- Complete the deployment of solutions across sub-production and production environments
Good to have skills/Project Experience/Certifications:
- Provide training for each tools functionality both in person and through using other methods
Education
Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent
Locations
Hyderabad, Bengaluru, Chennai, Pune, Kolkata