ServiceNow Technical - Architect - - 306954

Enterprise Performance

Our Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to support the delivery of holistic performance improvement and digital transformation. We support Deloitte client service teams of strategic advisors and architects, differentiated by our industry depth to help collaborate with leading insights providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable the heart of business solutions

Position Summary

ServiceNow - Technical-Architect

The ServiceNow Architect is responsible for designing, implementing, and optimizing ServiceNow solutions to meet business requirements. With over 11 years of experience, the architect will lead technical strategy, provide guidance to development teams, and ensure best practices are followed across ServiceNow implementations

Work You’ll Do

Practitioners with a passion for helping clients solve complex Finance, Supply Chain, and IT challenges will be brought together under one group. This enables professionals to interact with and learn from their colleagues who understand the specific challenges that exist in each domain.

Practitioners can further their skill development and grow their careers while working across the Advise, Implement, and Operate spectrum.

The Team

TSO Offering enables our clients to achieve their objectives of Digital transformation of enterprise services and IT transformation across enterprise functions through our advice & implement services. USI team with its technology and process skills expertise, experience & scale is an integral part of offering . USI team works through the lifecycle of these transformation programs.

Qualifications required:

11+ years of IT experience, with at least 6 years in ServiceNow architecture and development.
Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
Strong experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Service Portal.
Proven track record in designing integrations using REST/SOAP APIs, web services, and third-party tools.
Experience with ServiceNow platform upgrades, migrations, and performance tuning.
Excellent communication, stakeholder management, and leadership skills.
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications required; Certified Application Developer (CAD) and Certified Technical Architect (CTA) preferred.
Design and architect ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other ServiceNow modules based on business needs.
Lead and mentor ServiceNow developers and administrators; review code and solution designs.
Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
Define and enforce ServiceNow platform standards, best practices, and governance frameworks.
Architect integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and integration tools.
Oversee custom application development, scripting (client/server), and workflow automation within ServiceNow.
Plan and manage ServiceNow upgrades, performance tuning, and platform optimization.
Create and maintain architecture diagrams, technical documentation, and solution design documents.
Ensure solutions adhere to security, compliance, and data privacy requirements.
ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)

Education

Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

Locations

Hyderabad, Bengaluru, Chennai, Pune, Mumbai, Gurugram, Kolkata

Our purpose

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Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

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