Customer - Sales & Service - Service Now- Specialist Senior

Same job available in 5 locations

Bengaluru, Karnataka, India

Chennai, Tamil Nadu, India

Hyderabad, Telangana, India

Kolkata, West Bengal, India

Pune, Maharashtra, India

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Position Summary

Customer
 
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled
 
Level: Senior Consultant or equivalent
 
As a Senior Consultant at Deloitte Consulting, you will drive the design, implementation, and delivery of cutting-edge artificial intelligence solutions for our clients. This role combines deep technical expertise with strong leadership capabilities and exceptional client management skills. You will serve as a bridge between complex technical implementations and business objectives, leading development teams while effectively communicating with stakeholders at all levels.
 
Work you’ll do:
  • Consistently showcases deep technology stack / functional acumen combined with industry/leading practice knowledge relevant to project requirements - is the go to person
  • Displays detailed understanding of tools and accelerators and is able to adapt/advise on which tools can be a best fit for a project, delivery innovation and drives efficiency 
The team:
 
Our Sales & Service team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We help clients turn business values into measurable growth through creatively driven, personalized content, communications, and experiences that engage and inspire people to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities by a combination of key focus areas i.e, Brand, Advertising, Experiences, Content, Marketing, Commerce, Products, Data and measurement/analysis.
 
Qualifications
 
Must Have Skills/Project Experience/Certifications:
 
  • 6-9 years of IT experience, ServiceNow and Logik atleast 5 years of experience.
  • Expertise in ServiceNow platform architecture (Module such as CSM, SOM and Logik)
  • Experience integrating cloud-based applications, data migration, and managing secure API connections.
  • Understanding of ITIL, information governance, legal/compliance requirements, and workflow/process automation.
  • Proficiency with scripting languages (e.g., JavaScript for ServiceNow), workflow engines, and cloud environments (AWS, Azure).
  • Strong communication, problem-solving, and stakeholder management skills.
Certification:
  • ServiceNow and/or Logik certifications are preferred
Good to Have Skills/Project Experience/Certifications
  • Drive digital transformation across IT and legal operations through unified architecture, automation, and compliance.
  • Strengthen organizational agility by aligning IT service delivery with legal and regulatory imperatives.
  • Reduce operational risk, increase efficiency, and ensure data integrity and defensibility.
Education:
 
  • BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university   

Location:

  • Bengaluru/Hyderabad/Pune/Chennai/Kolkata
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse   learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 314301