Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary (Fixed Term Hire)
Level: Consultant or equivalent
As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
Work you’ll do:
- Independently design, build, and deliver medium/high complexity stories. Use standard estimation methods for user stories.
- Own medium-complex modules; perform PoCs, grooming, present design options to TLs. Drive technical grooming; participate in solutioning and PoCs with option analysis.
- Engage juniors to follow best practices; perform code reviews and fixes with minimal oversight. Coordinate with onshore/client teams; ensure juniors understand requirements; build client rapport.
- Define release management strategy, pipeline management, repository integration with DevOps. Drive meeting agendas; support weekly status reports. Elevate industry knowledge; leverage Delivery Excellence/automation/Smartstarts.
- Configure and extend Agentforce/GenAI components; perform PoCs for GenAI-powered features. Mentor Analysts on technical tasks; support technical solutioning and PoCs.
The team:
Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!
Qualifications
Must Have Skills/Project Experience/Certifications:
- 3 - 6 years of hands-on experience with Salesforce implementations, testing
- A Bachelor degree
- 2+ years of consulting experience in Functional Validation/ Testing with exposure to Salesforce applications and integrations to various mobile apps
- Strong knowledge related to Profiles, roles, security, workflows, validation rules, custom objects, reports, and dashboards is must
- Experience in documenting and analysing processes, procedures, and/or policies.
- Salesforce.com Administrator Certification (ADM201 or higher) is preferred
- Good knowledge of test management processes
- Good Knowledge of Agile implementations and contributing on the QA activities in a sprint
- Ability to define, understand or conduct cross-browser and usability testing.
- Hands on experience on performing functional/Non-Functional testing of web applications.
- Exposure to Automation or Performance testing or any programming language at least for few months/years
- Good knowledge of tools and methods used in Salesforce testing like Workbench, Integration testing using Postman/Soap API’s and Migrations testing across various loads
- Good communication skills and should be a great team player
- Be passionate about design and digital customer domain and provide feedback on these applications
Good to Have Skills/Project Experience/Certifications:
- Familiarity with developer/engineering tools, technical knowledge around build installation, and technology trends
- Exposure to Testing types like Accessibility Testing, Migration Testing
- Knowledge of CI/CD tools is preferred (for eg: Jenkins)
- Knowledge of Low Code No Code automation tools (for eg: Copado Robotics Testing)
Education:
- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location:
- Bengaluru/Hyderabad/Pune/Chennai