Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Consultant or equivalent
As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
Work you’ll do:
- Practitioners will integrate and learn from talented colleagues who have focused around
- core domains that we may not have had visibility into.
- Our move towards integrated solutions demands that everyone adopt a growth
- mindset and invest in expanding their understanding of what we bring to the
- marketplace.
- Practitioners will be able to develop skills in a Portfolio that represents the unification of
- the some of the most diverse, globally recognized brands and businesses in the career development
The team:
Our Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.
Qualifications
Must Have Skills/Project Experience/Certifications:
- 3 - 6 years of hands-on experience in consulting/ industry experience
- Analyze business requirements to identify gaps and translate requirements into functional user stories
- Document business requirements in form of Epics and user stories, groom them with required stakeholders and get them approved from the client
- Conduct requirement prioritization sessions with the client, maintain a healthy product backlog and effectively manage both product and sprint backlogs
- Formulate techniques for effective Product Backlog Management and make sure goals, scope and product domain are understood by every member in the Scrum Team properly
- Demo the working solutions to the business stakeholders, address questions and document feedback into the product backlog to be developed in the next build cycle
- Work with development teams to share product vision, clarify queries, resolve issues & provide solutions
- Develop and maintain all documents and deliverables for clients for all phases of the project to substantially build the system functionalities
- Prepare and conduct knowledge transfer sessions for the application support team
- Should have very good communication and presentation skills
- Should have very good salesforce.com product knowledge and well versed with administration skills
- Experience in implementing one of the Salesforce Clouds (Sales/ Service/ Marketing)
- Expertise in writing user stories to communicate effectively to the offshore and onsite teams
- 2 years of experience as Salesforce Business Analyst
- Experience in leading functional teams, bridging cross application gaps and communicate effectively across stack
- Experience to provide salesforce designs using configuration/customization
- Familiarity in leveraging Agile project methodologies, for full – lifecycle implementations
- Experience in building RFP/RFI for SFDC implementation opportunities and building presales collateral
- Experience in Functional testing of SFDC implementations using various testing methodologies
Good to Have Skills/Project Experience/Certifications:
- Salesforce Sales Cloud or Service Cloud Certification or Marketing Cloud or PD1
- Hands on experience in Requirement management tools like JIRA, ALM, ServiceNow, etc...
- Experience with integration and configuration
- Experience with Salesforce tools like Workbench, Salesforce Inspector, etc...
Education:
- B.E./B.Tech/MCA/MBA/MS or equivalent.
Location:
- Bengaluru/Hyderabad/Pune/Chennai