Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture across customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Consultant
As a Senior Oracle CRM Developer, you will lead design, development, and deployment of Oracle CRM solutions across enterprise client engagements. You will take ownership of technical architecture, drive integrations with downstream systems, and serve as a trusted advisor to both client stakeholders and internal project teams.
Work you’ll do:
Lead end-to-end Oracle CRM implementations covering Sales, Service, Marketing, and Partner modules.
Design and develop custom objects, workflows, assignment rules, forecasting configurations, and analytics dashboards.
Architect integrations between Oracle CRM and third-party systems (e.g., ERP, CPQ, marketing platforms) using SOAP/REST APIs and Oracle Integration Cloud (OIC).
Build and optimize data migration strategies using import/export tools, ensuring data integrity across environments.
Drive CRM administrative activities including user/role management, access controls, territory management, and environment configuration.
Perform root cause analysis (RCA) on production issues and lead resolution across functional and technical layers.
Conduct code and configuration reviews to ensure deliverables meet client requirements and Oracle best practices.
Prepare and present technical design documents, solution blueprints, and demos to senior client stakeholders.
Manage Oracle Technical Service Requests (TSRs) end-to-end and coordinate with vendor support.
Mentor junior team members and coordinate effectively across onshore/offshore delivery models.
The team:
Our Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.
Qualifications
Must Have Skills/Project Experience/Certifications:
Strong expertise in CRM configuration: custom objects, workflows, page layouts, business rules, and reporting.
Proven experience integrating Oracle CRM with ERP and third-party platforms using REST/SOAP APIs.
Solid understanding of CRM data models, territory hierarchies, and forecasting frameworks.
Experience with Oracle Integration Cloud (OIC) or similar middleware for CRM integrations.
Excellent communication skills; ability to present to executive and client-facing audiences.
Willingness to travel up to 25–50% based on project requirements.
Good to Have Skills/Project Experience/Certifications:
Hands-on experience with Oracle Sales Cloud, Oracle Service Cloud (RightNow), or Oracle Eloqua.
Familiarity with Oracle Fusion CX suite and cross-module integrations (CPQ, Field Service, Loyalty).
Experience configuring Single Sign-On (SSO) and role-based access control within Oracle CRM.
Proficiency in JavaScript, Groovy scripting, or Oracle APEX for UI-layer customizations.
Knowledge of GDPR and data privacy considerations within CRM implementations.
Oracle CX Sales or Service Cloud certification.
Education:
B.E./B.Tech/MCA/MBA/MS or equivalent.
Location:
Bengaluru/Hyderabad/Pune/Chennai