The Core Business Operations (CBO) portfolio is an integrated set of offerings that addresses our clients’ heart-of-the-business issues. This portfolio combines our functional and technical capabilities to help clients transform, modernize, and run their existing technology platforms across industries. As our clients navigate dynamic and disruptive markets, these solutions are designed to help them drive product and service innovation, improve financial performance, accelerate speed to market, and operate their platforms to innovate continuously.
ROLE
Level: Analyst/Consultant
As an Analyst or Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines in an agile framework. Need-basis consultants will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements. The ideal candidate will be responsible for the administration, configuration, and maintenance of the ServiceNow platform. This role requires a deep understanding of ServiceNow modules, workflows, and best practices to ensure optimal performance and alignment with business objectives.
You will also be responsible for the ownership of tasks assigned through SNOW, Dashboard, Order forms etc.
The work you will do includes:
• Platform Administration: Manage and maintain the ServiceNow platform, including user administration, security, and data integrity.
• Configuration Management: Configure and customize ServiceNow modules, including Incident, Problem, Change, Service Catalog, and CMDB.
• Workflow Automation: Develop and implement workflows, business rules, UI policies, and scripts to automate processes and improve efficiency.
• Integration: Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration tools.
• Performance Monitoring: Monitor system performance, troubleshoot issues, and implement solutions to ensure high availability and reliability.
• Upgrades and Patching: Plan and execute platform upgrades, patches, and new releases in coordination with IT and business stakeholders. Experience in upgrading the ServiceNow instances to latest ServiceNow versions, Understanding of ServiceNow Integration Hub
• Documentation: Maintain comprehensive documentation of configurations, customizations, and workflows.
• Training and Support: Provide training and support to end-users and stakeholders, ensuring effective use of the platform.
• Compliance and Governance: Ensure compliance with organizational policies, industry standards, and regulatory requirements.
QUALIFICATIONS
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 3-5 years of experience as a ServiceNow Administrator or in a similar role.
• Certifications: ServiceNow Certified System Administrator (CSA) is required. Additional certifications such as ITIL, ServiceNow Certified Implementation Specialist (CIS), or ServiceNow Certified Application Developer (CAD) are preferred.
Skills / Project Experience:
Must Have:
· 4 years of hands-on experience in <mention technologies and tools>
· Good interpersonal and communication skills
· Technical Proficiency: Strong understanding of ServiceNow architecture, modules, and best practices.
· Scripting and Development: Proficiency in JavaScript, HTML, CSS, and other scripting languages used in ServiceNow.
· Problem-Solving: Excellent analytical and problem-solving skills with the ability to troubleshoot complex issues.
· Communication: Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
· Project Management: Ability to manage multiple projects and priorities in a fast-paced environment.
· Team Collaboration: Proven ability to work effectively in a team-oriented environment and collaborate with cross-functional teams.
·
· Flexibility to adapt and apply innovation to varied business domain and apply technical solutioning and learnings to use cases across business domains and industries
· Knowledge and experience working with Microsoft Office tools
Prior Experience:
4 years of experience working with Service now Administration.
Location:
Pune, Hyderabad, Bengaluru, Mumbai
The team
Deloitte Consulting LLP’s Technology Consulting practice is dedicated to helping our clients build tomorrow by solving today’s complex business problems involving strategy, procurement, design, delivery, and assurance of technology solutions. Our service areas include analytics and information management, delivery, cyber risk services, and technical strategy and architecture, as well as the spectrum of digital strategy, design, and development services Core Business Operations Practice optimizes clients’ business operations and helps them take advantage of new technologies. Drives product and service innovation, improves financial performance, accelerates speed to market, and operates client platforms to innovate continuously. Learn more about our Technology Consulting practice on www.deloitte.com
For information on CBO visit - https://www.youtube.com/watch?v=L1cGlScLuX0
For information on life of an Analyst at CBO visit- https://www.youtube.com/watch?v=CMe0DkmMQHI