Artificial Intelligence & Engineering
AI & Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These insights are powered by engineering for business advantage, helping transform mission-critical operations.
Join our AI & Engineering team to help transform technology platforms, driving innovation, and help make a significant impact on our clients' achievements. You’ll work alongside talented professionals reimagining and re-engineering operations and processes that could be critical to businesses.
Position Summary
Level: Analyst
As an experienced Analyst at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines.
Work you’ll do:
- Build and operate the client infrastructure
- Develop understanding of and implement shared responsibility model On premises, IaaS, PaaS and SaaS
- Implementation of ITIL Framework Incidents, Changes, requests, etc.
- Analyze the requirements from Architect, SME, Client, Application team, etc.
- Work on Monitoring, Backup, Patching, Vulnerability Remediation
- Monitor the client infrastructure
- Identity and access management
- Identify, analyze, and automate routine tasks
- Develop understanding of SLA, SLO, SOW, etc.
- Coordinate with multiple teams to serve the request or resolve the incidents
- Implementation of High Availability, update management, Disaster recovery, Backup and Restore
- Documentation, Weekly/Bi-Weekly Deck preparation, KB article update
- Train and Knowledge transfer to junior resources
- Handover and On-call support during weekends on rotational basis
The Team
At Hybrid Cloud Infrastructure we deliver solutions spanning Hybrid Cloud, Advanced Connectivity, AI Data Centers, High-Performance Computing, and AI Infrastructure to help clients achieve their desired outcomes. Our offerings include engineered transformation services for hybrid cloud infrastructure and platforms, prioritizing resiliency, optimization, and extensive automation. We integrate advanced connectivity with AI infrastructure and enterprise networks to boost operational efficiency and enable real-time data processing. Additionally, we provide comprehensive management of all facets of operations for hybrid cloud infrastructure and field operations.
Qualifications
Must Have Skills/Project Experience/Certifications:
- 2 - 3 years of hands-on experience working with and managing an enterprise network spread across continents; troubleshoot experience with LAN, WAN, Wireless, SDN and Security
- Must have worked on routers, switches, wireless LAN controllers, access points (Add-on: F5LTM, Cisco ISE, network management of APC UPS devices)
- Experience in network administration, troubleshooting, implementation (add-on: planning, designing, and architecture)
- Understanding of the difference between Core, Distribution, Access, and Edge network layers
- Any technical certifications like Cisco, ITIL
- Experience performing IOS upgrades, L3/L2 VLAN configuration, full switch and router configurations, working with on-site engineers to take console of any network device
- Minimum knowledge about MPLS configuration
- Hands-on experience with ticketing tools, specifically ServiceNow
- Knowledge about ITIL/ITSM processes like Incident, Problem, Change, Task management
- Working knowledge of routing protocols such as OSPF, EIGRP, BGP and most LAN protocols
- Experience in any WAN technologies like MPLS, DMVPN, GRE, IPSec Tunnels, SD-WAN
- Working experience with protocols like NTP, SNMP, Syslog, 802.11, 802.1x, AAA, ACL, NAT, TACACS, RADIUS, PortSecurity, Port mirroring
- Exposure to enterprise composite network models (Datacenter architecture, branch or remote office architecture)
- Troubleshooting experience on network performance: QoS, bandwidth policing, traffic shaping, latency, jitter, bandwidth utilizations
- Hands-on experience managing monitoring tools, NetFlow/bandwidth analysis tools (add-on: Cisco Prime Infra, Nagios, OpManager (NetFlow, CMDB, backup management), SolarWinds Orion)
- Managing and administering DHCP and DNS services (Windows or Infoblox), SFTP/TFTP
- Added experience with tools like Wireshark, Debugging, EEM, Python, Automation, Cisco ACI, SD-WAN (Viptela, Velocloud, or any), SASE technologies
- Any technical training completed like CCNA, CCNP, CCIE, Cisco Wireless
- Troubleshooting wireless issues: WLC code upgrades, AP join issues, client association issues, authentication issues, guest wireless issues
- Operational troubleshooting of ISE relative to supplicants and related errors
- Working with ISPs to troubleshoot issues like link down, slowness, link flapping, setting up new circuits
- Experience with network monitoring tools
- Associate/Professional level certification on CCNA or CCNP
- Good interpersonal and communication skills
- Flexibility to adapt and apply innovation to varied business domains and apply technical solutioning and learnings to use cases across business domains and industries
- Knowledge and experience working with Microsoft Office tools
Good to Have Skills/Project Experience/Certifications:
- Understanding of application and other infrastructure monitoring tools
- Understanding of end-to-end infrastructure landscape
- Experience on virtualization platform
Education
- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location
- Bengaluru / Hyderabad
Shift Timings
- 24*7 Rotational