AI&E - SM - Managed Services - - 326874

Artificial Intelligence & Engineering

AI & Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions insights are powered by engineering for business advantage, helping transforming mission-critical operations.
Join our AI & Engineering team to help in transforming technology platforms, driving innovation, and helping help make a significant impact on our clients' success achievements. You’ll work alongside talented professionals reimagining and re-engineering operations and processes that are could be critical to businesses.

Position Summary

Level: Senior Manager (Managed Services)

As a Senior Manager at Deloitte Consulting, you will play the role of for managing large complex managed services engagements that includes the A-Z of delivering support engagements, including but not limited to, quality management, risk mitigation, disruptive innovations, service excellence, project onboarding, day-to-day operations, incident and change management, meeting contractual SLAs, and continuous operational improvement. A process driven mindset focused on client satisfaction and continuous optimization. You will lead and guide multidisciplinary, global teams and serve as a senior mentor to managers and junior staff. You will partner closely with clients and internal stakeholders to align solution strategies with business goals, contribute to sales and proposal development, and ensure rigorous management of end-to-end project delivery, including scoping, estimation, and executive reporting for successful project outcomes.

Work you’ll do:

As a Senior Manager, you will collaborate with client and internal leadership to shape solution strategies that align with key business objectives. You will provide expert oversight throughout the delivery lifecycle— to ensure incidents, problems, and change requests are managed and escalated as required to ensure high quality delivery and adherence to the related SLAs and contractual obligations.In this role, you will manage multidisciplinary teams, coach and mentor talent, and oversee project progress through executive status reporting and risk mitigation. Additionally, you will support business development efforts by contributing to proposals, providing solution insights, and ensuring projects are delivered on time and within budget.

The team:

Engineering as a Service provides complete design, implementation, and technology operations, leveraging our core engineering expertise. We transform engineering teams, modernize technology, and maintain and sustain client business critical applications. Our flexible delivery models—traditional teams, pools, or pods—are tailored to each client’s needs, offering engineering-led advisory, implementation, and operational capabilities to accelerate innovation.

Qualifications

Must Have Skills/Project Experience/Certifications:

15+ years overall software engineering experience, including delivery leadership in large-scale managed services engagements.
Deep experience and working knowledge of with ITIL service management processes, and ITIL certification, is a plus . Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Deep technical background: experience in Custom technologies like Java, Cloud (AWS/GCP/Azure).
Led complex managed servcies engagements (multi-team, multi-vendor), owning scope, plan, RAID, budgets, and executive stakeholder management.
AI adoption in managed servcies: implementing GenAI in support processes like preventive/predictive maintenance with measurable outcomes and governance.
Modern delivery & governance: Agile/SAFe delivery leadership, strong quality engineering, release management, change management, and risk/compliance awareness (auditability, SDLC controls).

Good to Have Skills/Project Experience/Certifications:

Deep knowledge of industry business use cases from certain sector or sub sectors
Proven track record in mentoring senior teams and driving technical excellence across large-scale programs

Education:

Location:

· Bengaluru/Hyderabad

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.