Analyst – Government & Public Services (GPS) - Client Account Management (CAM) Account Excellence Services

Overview

If you would like to contribute to how Deloitte serves some of its most strategic clients in the GPS industry, this could be the role for you. The role provides an opportunity to work with and deliver critical support services to Deloitte's most important client account teams. As part of Account Excellence Services, you'll gain exposure to a variety of projects and challenges which will enrich you and provide ample opportunities to collaborate with and learn from some of the most talented professionals. All of this would help in your professional growth and skills development.

Work You'll Do

As a CAM Account Excellence Services (AES) professional in the GPS industry, you will perform a host of tasks that are non-client facing but are very key to how our client account teams serve clients.

Your responsibilities will include:

• Ensuring that critical data is entered properly into forms and applications according to written instructions
• Using existing information to create client ready documents according to templates and outlined requirements
• Mining data from secondary sources, and reorganizing the data in a defined format that is easily read and understood
• Gather opportunity information from multiple resources and analyze the requirements to map our relevant capabilities. Aggregate, classify and deliver the opportunity reports to account teams and provide recommendations
• Ability to scan through RFP/RFI/Contract documents to understand the scope of services requested in the Statement of Work
• Work with multiple accounts to provide research and analysis support
• Collect and distribute industry-specific news and analysis to client team on a regular basis
• Generating simple reports and provide status updates
• Collecting data from online resources and developing presentations
• Creating deliverables and completing assigned tasks as per agreed Service Level Agreements (SLAs)
• Complete assigned tasks that adhere to the Standard Operating Procedures (SOPs) and templates and are error free
• Perform self-review check of all completed tasks before submitting for quality check
• Own the assigned tasks to ensure they meet the quality standards of AES
• Seek feedback from coach and quality controllers to improve output and overall performance
• Formatting presentations using brand guidelines and instructions
• Share knowledge with team members/peers
• Help the team's workload by managing your tasks and supporting team members when required

Qualifications and Experience

Required:

• 0-2 years of professional experience
• MBA (full time)

Location:

• Hyderabad

Work Timings:

• 2 PM to 11 PM

Skills

• Strong client and project management skills
• Attention to detail with good client service attitude
• Ability to follow instructions and execute without error
• Strong understanding of client service, account management in a professional services firm
• Strong working knowledge of pursuits, secondary research, and CRM administration
• Excellent verbal and written communication skills
• Ability to work in a fast-paced, team environment
• Strong analytical, problem solving, critical thinking and story boarding skills
• Proficiency in Microsoft Office suite – MS Excel, PowerPoint, SharePoint, and MS Teams
• Exhibit ability to synthesize, organize and present information in structured manner (storyboarding)
• Solid reasoning and problem-solving skills

The Team

The GPS CAM AES team focuses on bringing efficiencies and leading practices to Deloitte's client account teams. GPS CAM AES professionals assist Deloitte's client account leaders in strengthening how we serve our most important clients. AES professionals execute internal account operations thereby enabling account leaders to focus on more strategic activities for our clients.

How You'll Grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way.

No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development.

Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you

Deloitte's Culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte

Corporate Citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

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