Deloitte | India Offices of the US

Assistant Manager – ServiceNow - Deloitte Support Services India Private Limited

Work you’ll do

As a CL 4 professional at Assistant Manager role in ServiceNow Administration, you will be responsible for the governance, design, and ongoing improvement of the Enterprise Architecture (formerly Application Portfolio Management) process within the ServiceNow platform. The ideal candidate will have extensive experience with ServiceNow's Application Portfolio Management (APM), Hardware Asset Management (HAM) and other modules. This role involves designing, implementing, and optimizing ServiceNow solutions to meet our organization's business needs and drive operational efficiency.

Responsibilities

• Establish and maintain the company’s APM policies, standards, and procedures using ServiceNow best practices.

• Ensure timely review, processing, and resolution of ServiceNow tasks and incidents submitted by users, collaborating with relevant stakeholders to address issues, implement updates, and maintain high levels of user satisfaction and platform reliability.

• Application Rationalization - Lead or support periodic analysis of the application portfolio to identify opportunities for consolidation, retirement, or investment.

• Collaborate closely with Business units, Product Owners, and Product Leaders, as well as ServiceNow Platform teams and ensure the accuracy of APM records by proactively making necessary updates and changes based on stakeholder input and ongoing portfolio reviews.

• Work with ServiceNow developers and architects to define requirements for new features, integrations, and process automations.

• Ensure accurate and complete documentation of the organization’s applications, integrating sources such as CMDB, business input, and automated discovery.

• Define and enforce data quality standards, perform data audits, and coordinate data cleansing efforts.

• Enable successful adoption of APM processes by delivering training, documentation, and communication about changes or enhancements.

Required Technical Skills:

• 6+ years of experience with ServiceNow (preferably with Enterprise Architecture-APM, HAM, LAM or related ITBM modules).

• Deep understanding of application portfolio management concepts and the end-to-end application lifecycle.

• Experience with enterprise data governance, process design, and process improvement.

• Strong client and stakeholder management skills.

• Excellent communication, analytical, and problem-solving abilities.

• Knowledge of ITSM, CMDB, and ITIL/IT4IT frameworks is a plus.

• ServiceNow certifications (e.g., Certified Implementation Specialist – APM, ITBM) preferred.

• Excellent written and oral communication skills.

• Self-motivated to improve knowledge and skills

• Works well both in a team environment and independently

Education:

• Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field.

Experience:

• 6+ years of experience in ServiceNow process ownership, preferably with APM, HAM, LAM or related ITBM modules

• Knowledge of ITSM, CMDB, and ITIL/IT4IT frameworks is a plus.

• ServiceNow certifications (e.g., Certified Implementation Specialist – APM, ITBM) preferred.

Location: Hyderabad

Shift Timing: Shift between 2:00 PM to 11:00 PM IST

The team

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team- based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.