Artificial Intelligence & Engineering
AI & Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These insights are powered by engineering for business advantage, helping transform mission-critical operations.
Join our AI & Engineering team to help transform technology platforms, driving innovation, and help make a significant impact on our clients' achievements. You’ll work alongside talented professionals reimagining and re-engineering operations and processes that could be critical to businesses.
Position Summary
Role summary
The VP, Investment Management Operations will lead end-to-end Middle Office and Back Office operations delivery for one or more client programs, ensuring high-quality outcomes across all workstreams (trade lifecycle, confirmations/settlement, reconciliations, corporate actions, collateral/margin, pricing support, NAV/accounting interface, fees, reporting, data, and enabling controls). This leader will scale teams and capabilities to meet changing demand, run multi-location 24x7 coverage, drive operational excellence and transformation, and partner with Sales/Pursuit teams to expand existing accounts and win new work. The role requires strong client leadership, program governance, risk-and-control orientation, and deep domain expertise across asset classes and operating models (in-house, co-sourced, outsourced, custodian/admin/prime broker ecosystems).
Key responsibilities
Program leadership & service delivery
- Own overall service delivery outcomes (SLA/KPI performance, quality, timeliness, cost, client satisfaction) across Middle Office and Back Office operations workstreams.
- Lead integrated operating cadence: daily/weekly/monthly governance, production control, capacity planning, incident management, and executive reporting.
- Ensure consistent execution of standard operating procedures, runbooks, and controls; drive continuous improvement through root-cause remediation and defect prevention.
- Manage complex transitions (new client onboarding, scope expansion, migration/cutover, knowledge transfer) with clear milestones, RAID logs, and go-live readiness.
24x7 operations & scalable workforce
- Design and operate a 24x7 service model (follow-the-sun and/or shift-based), including coverage planning, handoffs, escalation paths, and resilience/BCP.
- Build and scale teams to meet demand fluctuations; define staffing models, role clarity, training plans, and performance management.
- Develop leaders (managers/team leads/SMEs), strengthen bench, and maintain strong attrition and engagement outcomes.
Client leadership & relationship management
- Serve as a senior client-facing leader for day-to-day delivery and executive engagement; lead client visits, QBRs/MBRs, and steering committees.
- Anticipate client needs, manage expectations, and communicate transparently on performance, risks, and remediation plans.
- Partner with client stakeholders across Operations, Finance, Risk, Compliance, Technology, and front office support functions.
Commercial growth & pursuits
- Identify whitespace opportunities (new workstreams, expanded volumes, transformation, automation, analytics, tooling) and shape roadmaps with clear value cases.
- Lead/coach pursuit activities: solutioning, operating model design, transition approach, resourcing, estimation, pricing inputs, and risk assumptions.
- Support proposal development, client presentations, due diligence workshops, and deal-to-delivery handoff.
Risk management, controls, and compliance
- Own operational risk and control posture (issue management, audit readiness, evidence quality, control testing support, remediation timelines).
- Ensure adherence to regulatory and client policy requirements (e.g., segregation of duties, data controls, access governance, record retention) and vendor oversight expectations.
- Manage third-party dependencies (custodians, fund administrators, primes, market data vendors, reconciliation tools) with SLAs and escalation governance.
Transformation & technology enablement
- Drive standardization and automation (workflow, RPA, exception management, reconciliations, data quality) to improve efficiency and reduce operational risk.
- Partner with Technology teams on tool selection, requirements, UAT, release readiness, and production stabilization.
- Define metrics and insights to proactively manage breaks, fails, and exceptions; implement “shift-left” prevention and straight-through-processing improvements.
Required qualifications
- 15–20 years of progressive experience leading Investment Management Middle Office and Back Office operations (asset manager, custodian, fund administrator, prime broker, or operations/managed services).
- Demonstrated end-to-end knowledge of core IM ops workstreams: trade support, confirmations/settlement, reconciliations, corporate actions, collateral/margin, pricing/valuation support, fund accounting/NAV interfaces, fees/expenses, performance/reporting, reference data, and enabling controls.
- Proven experience building and scaling operations teams (multi-site, multi-shift), including hiring, training, and performance management.
- Strong client leadership: executive communication, stakeholder management, conflict resolution, and client-visit readiness.
- Experience running programs with 24x7 requirements and clear governance (SLA/KPI management, incident/problem management, capacity planning).
- Strong operational risk mindset; experience with audit/compliance interactions and control ownership/oversight.
- Commercial acumen with experience supporting pursuits, expansions, or managed services growth (solutioning, staffing models, transition plans, estimation inputs).
Preferred qualifications
- Experience across multiple asset classes (equities, fixed income, FX, listed/OTC derivatives, repos/financing; alternatives a plus).
- Experience with common ecosystems and platforms (OMS/IBOR/ABOR, reconciliation tools, corporate actions platforms, collateral systems, data vendors) and vendor operating models.
- Lean/Six Sigma or similar continuous improvement credentials; track record of automation/standardization outcomes.
- Global delivery experience and strong capability in operating model design (in-house vs co-sourced vs outsourced).
Work Model: Full-time; may include on-call/after-hours coverage to support 24x7 operations
Travel: As needed for client visits, transitions, and pursuits (typically 10–30%)