HRS Learning Admin Senior Analyst – Deloitte Support Services India Private Limited

Do you enjoy learning administration? Then this may be the perfect opportunity for you!

In the HRS Learning Admin Senior Analyst role, you will provide support to the team in the delivery of an excellent level of service to the North-South Europe (NSE) firm. The role requires you to provide high quality first line administration support to the HRS Learning Admin team.  

The right candidate will be responsible for working closely with the Learning Admin team and the UK based wider team to deliver all learning administration activities, assisting with escalations and quality assurance to ensure service level agreements are met.

The emphasis is to provide a consistently high level of customer service by building strong relationships with the team in delivering solutions that meet the needs of our users and the Practice Support Services objectives.

Functional Responsibilities:

• Deliver excellent service in line with the HRS Learning Admin processes and ensure service level agreements are met and adhered to
• Share knowledge, skill and competence with other team members
• Identify and mitigate risk in all areas of responsibility
• Liaise regularly with the HRS Learning Admin Assistant Manager raising and responding to issues raised
• Identify and facilitate continuous service improvements within the team
• Take responsibility for keeping up to date with the Learning process developments
• Carry out and support the administration of learning admin processes which will include, working with the team to deliver the following;
  • Working on LMS to add new offerings and delivering onto the system
  • Working on TMT (Task Management Tool) to prioritise and allocate workload
  • Liaising with external/internal facilitators
  • Sending evaluation forms to learners
  • Checking and processing invoices, raising queries with external vendors before posting to SAP for approval
  • Reviewing expense reports in detail and investigating and resolving errors
  • Following up queries referred from the HR/Learning Helpdesk

Other Responsibilities:

• Work closely with the HRS Learning Admin Assistant Manager to help manage work allocation
• Manage the Quality Check for the team, share feedback and publish the reports to the management team
• Coach team members based on the Quality Check feedback
• Coordinate and develop training plans, which could be used for new hire training and cross trainings
• Possess strong understanding of the processes managed in the team
• Lead and make sure the learning guides are updated from time to time

Key skills required

• The successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure
• Good knowledge of the Course Admin and Bespoke processes
• Outstanding organisational skills including the ability to prioritise workload
• Ability to work effectively, both independently and as a member of a team
• Comfortable with ambiguity, flexible and adaptable to changing business needs
• Able to work well under pressure and manage customer expectations
• Able to use own initiative, be proactive and able to identify appropriate solutions to problems
• Able to collaborate effectively and share knowledge, skills and experience with colleagues
• Professional and confident communication skills, both written and verbal
• Proficient ability with Microsoft Excel

Work Location: Hyderabad

Shift Timings: 2 PM to 11 PM