Analyst – Knowledge Services           

Are you inclined to work across multiple cultures and in a virtual environment? Your role will require you to work with Deloitte practitioners and Knowledge Services leaders to harvest and publish content on our internal knowledge management portals for various business lines and industries. 

Work you’ll do

As an Analyst, you will work in a highly collaborative environment and regularly connect with Senior Managers and Knowledge Services colleagues to develop/maintain knowledge repositories with specific intellectual properties. You will: 

•        Build an understanding of knowledge topics for creating a robust set of knowledge content collections

•        Process and publish knowledge topics & content to the global knowledge management portal 

•        Organize and tag content as per the taxonomy to facilitate its retrieval within the knowledge management portal 

•        Follow established document workflow standards for publishing and processing content within the knowledge portal 

•        Compile content usage reports related to the knowledge portal 

•        Identify content gaps, derive insights and work with knowledge leaders for content optimization and relevant content acquisition  

•        Advise content managers to improve findability of newly created content

•        Support targeted content acquisition efforts by engaging with global Deloitte practitioners across career levels 

•        Communicate with stakeholders for projects, including project planning, reporting 

•        Collaborate with subject matter specialists to build in efficiencies, design solutions

•        Develop deep knowledge of aligned area and propose product or process improvement ideas

•        Perform quality analysis of deliverables and provide guidance to improve on overall team quality

•        Build relationships within organization, compile suggestions, and implement solutions for improving platform content and features

The team

Knowledge Services enables Deloitte practitioners to easily leverage the full breadth, depth, and quality of Deloitte’ capabilities in serving their clients. Knowledge Services professionals focus on a range of services including managing intellectual property, curating project experiences and insights, capturing and connecting proficiency, sustaining networks within and across teams, and enabling the leverage of third-party content.

Qualifications Required:

•        Educational Qualification: MBA/PGDM – Marketing/Human Resources (60% or 6.5 GPA and above throughout; without any running backlogs)

•        Familiarity with MS Office suite – Word, Excel, PowerPoint

•        Ability to learn and use new processes and technology

•        Good comprehension skills and attention to detail

•        Effective problem-solving skills and can drive initiatives

•        Self-motivated and strong team player

•        Excellent analytical skills and communication skills (written, verbal, & presentation)

•        Strong interpersonal skills with ability to build networks within the organization

•        Be able to prioritize tasks, work on multiple assignments, and raise concerns/questions where appropriate

•        Ability to act with a sense of urgency and deliver under tight deadlines • High energy and positive attitude with ability to deal with ambiguity

How you will grow

At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources, including live classrooms, team-based learning, and eLearning. Deloitte University (DU): The Leadership Center in India, our state-of-theart, world-class learning center in the Hyderabad office, is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Disclaimer: Please note that this description is subject to change basis business/project requirements and at the discretion of the management

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. 

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